Customer support

Whether you need help choosing the right heating appliance, or you experience difficulty during or after installation, we are here to assist.

You can rely on our Customer Service team to provide you with expert advice. Whether it's a simple query or a more complicated problem, help is only a phone call away.

In the unlikely event that you experience a problem with one of our products that cannot be resolved over the phone or by using our website, we'll send out one of our nationwide service engineers. They are equipped with the latest communication technology to keep response times to a minimum.

BoilerCare servicing plans and out of warranty cover

As a BoilerCare customer you can rest assured that your boiler is in the safe hands of one of our specialist Alpha engineers.

Useful information and advice

What you need to know about replacing your boiler or looking after the one you've got as well as guidance on gas safety in your home.

Frequently asked questions

We have taken the questions we're asked most commonly and answered them here for quick and easy reference.

Flashing lights?

Take a look at our control panel troubleshooter.

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