CUSTOMER SUPPORT

Within this section you’ll find lots of useful information to help you choose or take care of your existing heating appliance.

Whether you’re looking to replace your boiler, or are interested in upgrading to a heat pump or hybrid system, our guides explain what to consider before making a decision.

We also offer advice on gas safety in the home, tips on how to save on your energy bills and easy fixes for simple issues that can affect the working condition of your boiler.

Alternatively, if you’d prefer to speak to a member of our Customer Support team, head over to our Contact Us page for details on how to get in touch.

 

CHOOSING A NEW BOILER

Looking for a new or replacement boiler? Our guide will help you understand the best option for you.

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HEAT PUMPS EXPLAINED

In our homeowner's guide we discuss what a heat pump is and what to consider when switching to a heat pump.

View our guide

BOILERCARE SERVICING PLANS AND OUT OF WARRANTY COVER

As a BoilerCare customer you can rest assured that your boiler is in the safe hands of one of our specialist Alpha engineers.

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USEFUL INFORMATION AND ADVICE

What you need to know about looking after your boiler as well as guidance on gas safety in your home.

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FREQUENTLY ASKED QUESTIONS

We have taken the questions we're asked most commonly and answered them here for quick and easy reference.

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