Gas safety awareness more important than ever

13 September 2021
Gas safety awareness more important than ever


  • 40% of Brits skipped their annual boiler check-up in the last 12 months
  • 54% cited ‘cost’ as the main reason they don’t book a service
  • 18–29-year-olds were the biggest offenders, with more than half failing to book their boiler service
  • Despite this, 91% would get their boiler looked at within a week if it stopped working

With gas leaks, house fires or carbon monoxide poisoning all potential risks of a faulty boiler, many homes could be a ticking timebomb, as more than 40% of Brits admit they have failed to have their annual boiler check-up in the last 12 months.

In a poll of UK households ahead of Gas Safety Week (13th – 19th September), Millennials were the biggest offenders, with 54% choosing to skip their boiler service this year, compared with just 25% of people aged 60 and over.

More than half of those who said they don’t get their boiler serviced on a regular basis – including a minority who have never had their boiler serviced – admitted it is because it simply costs too much (the average cost of a boiler service is £80*, the equivalent of a new pair of trainers or a family day out).

Furthermore, only 32% of respondents said they would spend any surplus home improvement budget on ensuring they get their boiler serviced, preferring instead to give a room a fresh lick of paint, the carpets cleaned or the gutters cleared. This compares with an overwhelming 91% of us who would get our boiler looked at within a week or sooner if it stopped working, suggesting home safety has dropped to the bottom of our priority lists.

Indeed, when it comes to carrying out our own safety checks around the home, as a nation we’ve become pretty lax. Only 35% said they carry out a visual inspection of their boiler, while 53% of respondents fail to check and replace the batteries in their smoke alarm, and a worrying 63% do not check and replace batteries in their home carbon monoxide detector.

Darran Smith, Technical Manager at Alpha, comments: “Our research shows a worrying number of homeowners in the UK are turning a blind eye when it comes to the safety of appliances in their home. Of particular concern to us is the number of people missing their annual boiler service. While we all enjoy the comfort and convenience that boilers bring in our homes, we should also appreciate the importance of ensuring their proper maintenance and be aware of the risks of unsafe appliances.

“Daily use of your household’s heating system can take its toll on the various components that make up your boiler. As such, making sure it is serviced annually is important so it can continue to function as intended. One of the most important reasons that you should have your boiler regularly checked is to ensure the safety of your household. When you’re watching TV together on the sofa or the kids are tucked up in bed, you want to know that your family is safe.

“A faulty or incorrectly fitted boiler can cause severe health problems such as carbon monoxide poisoning which, due to its odourless properties, can be a silent killer. Alternatively, you could also experience a gas leak without realising it, which in the most severe cases, can potentially cause a house fire.

“One of the most important steps you can take to ensure gas safety in your property is to have your appliance regularly checked by a qualified Gas Safe registered engineer. Although modern boilers are highly reliable; the better they are looked after, the better they will perform in the long term.”

Warning signs your gas boiler isn’t working properly:

  • Lazy yellow flame rather than crisp blue one
  • Pilot light that frequently blows out
  • Excessive condensation on windows
  • Unusual dark marks or staining around or on gas appliances

Signs that may indicate carbon monoxide poisoning:

  • Headaches
  • Dizziness
  • Nausea and vomiting
  • Tiredness and confusion
  • Stomach pain
  • Shortness of breath and difficulty breathing
  • A fast and irregular heartbeat
  • Seizures

For further advice on keeping your family safe from the dangers of carbon monoxide poisoning click here or visit our article on Gas Safety in the Home.

Gas emergencies:

If you smell gas or suspect a problem with any gas fired appliance, don’t wait. Call the National Gas Emergency helpline free on 0800 111 999.


To help you make the necessary home safety checks this autumn/winter, download our Home Safety Checklist.


Making sure your boiler is serviced annually is important to ensure that it continues to function as intended. Read more here >> Importance of Annual Servicing



Address Finder
Choose an address from the list below...
Register Interest
Provide your details below and hit 'Register Interest'.

We use cookies to improve your experience, including to personalise content, to provide useful features, and to analyse our traffic and measure performance. By using this site, you agree to our use of cookies.

Cookie Preferences
Essential Cookies
Non-Essential Cookies

About Cookies and your Privacy

When you visit any web site, it may safely store or retrieve information in cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised and consistent web experience.

We respect your right to privacy, so you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Some cookies are essential and the website would not function without them.

Always Active

Essential Cookies

These cookies are essential for the website to function and cannot be switched off in our systems.

These are usually to do with keeping track of information between page views like your privacy preferences or that you have logging in.

You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. 

The essential cookies we set are:

  • PHPSESSID - A unique reference to your browser session on our website. This allows us to keep track of things like your basket and whether you are logged in. This cookie will expire after the browser is closed
  • plii - This cookie ensures you are kept logged in to the website during your session.
  • nfPP-* - These cookies store your preferences regarding cookie preferences, like if you have accepted the notice and if you have optionally disabled non essential cookies. These persist between browser sessions

Non-Essential Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. Some information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance and make improvements.

  • Facebook: We use conversion tracking from Facebook to help us understand how effective campaigns are from Facebook.
  • Google AdWords Conversion: We use conversion tracking to help us understand how effective our digital campaigns are.
  • Google Analytics: We use Google Analytics to collect information about how visitors use our website. For example, we collect details of the site where the visitor has come from and the total number of times a visitor has been to our website.
  • Google Tag Manager: We use Google Tag Manager to track user behaviour, traffic analysis and marketing optimisation.
  • LinkedIn: We use conversion tracking from LinkedIn to help us understand how effective campaigns are from LinkedIn.