Our Alpha boiler broke down recently. It was a shock, we have never had a boiler breakdown and this boiler has been very reliable for quite a few years now with no problems, and so to have it stop working was quite disruptive.
But from the onset the excellent service we received from Alpha didn’t make it such a big problem.
Phone calls to them were always answered promptly and in such a kind caring manner. Very professional and helpful, with options on times of visits and notification calls for follow-up.
The technicians (Nathan and Paul) that came to fix it had a job on their hands, but did the job with minimum fuss and no mess; answering all my questions and concerns. Very professional.
Most importantly for me, in a day and age when everything seems to be disposed of at a drop of a hat; the team at Alpha were able to repair the boiler, have got it running in tip top condition and it lives on; knowing that makes all the difference to me.
Thank you.