Alpha strengthens customer service team with new appointment

16 June 2023

Here at Alpha, we have strengthened our customer service and operations team with the appointment of James Owen as Head of Customer Service.

James will oversee the company’s customer service department and will focus on restructuring and developing the team to help manage the increase in customer call volumes and interactions due to the recent growth and demand within the business.

Bringing a wealth of knowledge to the role spanning over 15 years, James understands what it means to offer excellent customer service. His priority is to enhance the customer journey beyond the point of installation. With experience in communication, problem solving, operations and strategic thinking, James will play a key role in delivering a high level of customer satisfaction.

Commenting on his appointment, James said: “I am thrilled to have stepped into this new position with Alpha and look forward to implementing positive changes and making a real impact on improving the customer journey. Due to recent growth within the business, my focus is to work with my team to manage the rising number of enquiries and effectively work to better customer interactions. I will also be working to build stronger installer connections in rural areas so that customers receive a quicker response and home visits in those harder-to-reach locations. We’re proud to already be seeing improvements and hope to continue to make positive progress in the coming months.”

Andrea Carmeli, Managing Director for Alpha, commented: “We’re delighted to have James take on the lead in this department and, as our business continues to grow and develop, his expertise will be crucial in maintaining a positive experience for our customers. We strongly believe that, in order to position Alpha as the trusted and reputable brand, we must continue to develop this area and look forward to working with James on this journey.”

Recognised as one of the leaders in the UK heating industry, Alpha is optimistic about the future and is hopeful to continue the success in growing customer numbers. With the support and investment of Immergas, Alpha can move forward with the mission of promoting renewable technologies and educating on environmentally conscious lifestyles. Thanks to this commitment, Alpha is strongly geared to continuing playing a vital role in the future of climate control technologies.