Thanks to the Alpha QuoteLink tool featured on its company Facebook page, Douglas Rae Plumbing & Heating was able to answer a late-night customer enquiry with an auto-generated quote sent in real time. Based on the homeowner’s answers to a few simple questions about their property, the QuoteLink tool identified the E-Tec Plus combi boiler as the best solution for the customer’s three-bedroom town flat in Roxburghshire, in the Scottish borders.
Much to the homeowner’s delight, Douglas Rae promptly followed up the quote the next morning to conduct a site survey. This made the whole process swift and straightforward for the customer; just as Alpha QuoteLink achieved for the installer.
Developed exclusively for AlphaOne installers, QuoteLink is free of charge and can be embedded as a link on an installer’s business Facebook page or website. QuoteLink can also be personalised with a company logo while access to a personal online portal allows installers to set their own price parameters for the quote calculator. To this end, easy-to-use menus enable installers to set criteria for: boiler types fitted; geographical areas covered; profit margins; and travel premiums.
Impressed by the easy set-up process and time-saving advantages of QuoteLink, Douglas Rae said, “Alpha really moves with the times and this free-of-charge automated digital service allows me to quote for work at all hours of the day, and it frees up my evenings”.
Having secured this residential job as a direct result of the customer’s QuoteLink experience, Douglas Rae not only installed an E-Tec Plus 28kW boiler but it was also fitted with PremierPack Extra. This add-on - which provides the homeowner with a reassuring 13-year warranty – also incorporates a built-in Cyclone Plus magnetic filter to help protect the boiler during its lifetime. Following Douglas Rae’s recommendation, the customer also chose the Alpha Connect wireless thermostat, which allows heating to be remotely controlled from anywhere by smartphone or tablet.