StarStarStarStarStar
Excellent 4.4 out of 5
Star Star Star Star Star

Scott called in advance of arriving this morning to carry out a warranty repair - all as arranged by the customer service team.

He quickly diagnosed what was a tricky intermittent fault, then fixed with spares he carries in the van, unlike most heating engineers.

His service was super professional, with great care taken over testing and resetting all parameters.

I will be taking out a service contract with Alpha - well done all.

Mr Iain Wyper Glasgow, Glasgow
September 13th, 2019
Star Star Star Star Star

Nathan Edwards carried our service promptly and contacted me prior to visit.
All well. No complaints at all.

Mr alan hart rustington, w.sussex
September 12th, 2019
Star Star Star Star Star

I have an alpha boiler which is 5 and a half years old and I have had numerous failures with it. The quality of the boiler is beyond poor for which I am completely dissatisfied with.
One saving grace is their engineer James who was fantastic at getting the boiler fixed after it was condemned (unbelievable for such a new boiler). James went above and beyond and for his service I would give 5 stars, it’s just a shame alpha produce such poor products in the first place

Mr Tim Steer Aberdeen
September 8th, 2019
Star Star Star Star Star

Just fitted my first alpha this week, looking to carry out more alpha installs

Mr Stewart Osborne Chatham, Kent
September 6th, 2019
Star Star Star Star Star

Our engineer, Nathan Edwards, carried out our annual boiler service at the end of August. He was excellent. He let us know when he was arriving, he was polite, put on overshoes without being asked, and worked on our boiler efficiently. He explained everything he had done and answered our questions, which was very reassuring. Thank you, Alpha Heating Innovation, for employing skilled engineers and for ensuring they have excellent customer service skills. Nathan is a credit to your organisation.

Mr Charlie Sims Rustington, West Sussex
September 6th, 2019
Star Star Star Star Star

engineer Nathan did our first service quickly and left no mess, he explained what he had done and the controls, very professional

Mr Glen Hopewell Beeston, Nottinghamshire
September 6th, 2019
Star Star Star Star Star

Had our usual yearly service and as expected the engineer was on time went straight to work. He completed the service properly and in good time he was at all times polite .

Mr Neville Shooter Mansfield, Notts
September 5th, 2019
Star Star Star Star Star

Thank you to the Alpha Engineer, James, for so promptly going out of your way today to get our new Alpha boiler up and running with a slightly complex repair issue. We value your customer care and consideration for working in our home. Also your communication prior to arrival and explanations to ensure we have good future care. Many thanks.

Ms Joanne West PERTH, Perthshire
September 5th, 2019
Star Star Star Star Star

Excellent service. Helpful about "attendance" time. Polite and friendly engineer.
Service of boiler carried out as arranged.

Mrs Teresa Baccala Bognor Regis, West Sussex
September 5th, 2019
Star Star Star Star Star

Very impressed with service engineer James. Did an excellent job

Mrs anne burr Aberdeen, Aberdeenshire
September 4th, 2019
Star Star Star Star Star

Fantastic service and very quiet and efficient boilers. 👍

Mr Paul Drayton Haywards Heath , West sussex
September 4th, 2019
Star Star Star Star Star

Brilliant little Appliance

Mr Matthew Ellis Bridgend, Mid Glamorgan
September 4th, 2019
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Had a big leak in the boiler. Phoned Alpha on Monday morning and James arrived early Monday afternoon. He replaced seals and other parts and the leak has gone. Unfortunately, when the heating came on at night there was a loud noise and vibration when the burner came 0n. Called Alpha again on Tuesday morning and James was back early afternoon. Boiler now working perfectly. very happy with the service both from the Alpha rep on the phone and from James the engineer.

Mr Ronald Johnstone Newmachar, Aberdeenshire
September 3rd, 2019
Star Star Star Star Star

We had an heating engineer called Nathan Edwards out today to service our boiler. He was quick, efficient and honest, he explained that we would need a new boiler in a couple of years time but not to worry, just be prepared.

Mr Adi Lakin Hinckley, Leicestershire
September 2nd, 2019
Star Star Star Star Star

I just had service done for my gran, the service was carried out by Scott Alexander. Scott is a great contribution to your work place and deserves this review about him and his service he carried out. Scott is a very Down to earth we were chatting away as if we knew each other for years as well as him giving me a great service and that’s the type of employee a company is after. Thank you again Scott. Hope to see you again.

Mr Brendan Strang Shotts , North Lanarkshire
August 30th, 2019
Star Star Star Star Star

The company did not respond to my request for help when requested through the website, but once I had called and spoken to a person, the service I required was organised swiftly. The engineer couldn't have been nicer and was very professional. The repair plan I bought was expensive, but all boiler related costs always seem steep wherever you go.

Mrs Sian Newman Salisbury , Wiltshire
August 28th, 2019
Star Star Star Star Star

We had our boiler serviced by Nathan this morning. A very pleasant person, professional, and efficient in resolving our problem. A big thank you!

Mr Charles Lowe Brighton, Sussex
August 22nd, 2019
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We had our boiler serviced by Nathan today. He was a very polite and pleasant young man. He left everything nice and clean and was very efficient. Thank you Nathan.

Mrs Marion Ringsell Seaford, East Sussex
August 21st, 2019
Star Star Star Star Star

Nathan phoned to let us know when he would be with us and arrived punctually. This was his second visit to us as we had an earlier issue just after the boiler was installed which he recalled. Nathan was friendly, polite and professional and serviced the boiler, explaining what he was doing leaving everything clean when he finished. Very impressed.

Mr Robin Fricker SEAFORD, EAST SUSSEX
August 20th, 2019
Star Star Star Star Star

Excellent service

Scott Walker Stockton , Cleveland
August 14th, 2019
Star Star Star Star Star

Service Engineer turned up nice and early, with all the right tools and equipment.
There were no sharp intakes of breath, nor was there any teeth-sucking.
No specialist, hard to come-by parts were required and there was no hard selling of any new equipment.
Everything was done by lunch time.
All in all, a welcome breath of fresh-air.

Mr Aaron Smith Portsmouth, Hampshire
August 7th, 2019
Star Star Star Star Star

Great products and very reliable. Great customer care and very helpful.

Mr John Coram Hoddesdon , Herts
August 7th, 2019
Star Star Star Star Star

Had boiler serviced today by Nathan Edwards. He rang ahead to give his arrival time and was friendly, polite and professional. We've had an Alpha service plan for a year and have needed a couple of visits before this one. The service has been amazing, from booking in the appointments to the efficiency of the engineers. Thank you

Mrs Nina Gresham Petersfield, Hampshire
August 7th, 2019
Star Star Star Star Star

Very happy customer as usual. Great overall service from both Alpha and Paul our engineer that was quick, reliable and efficient. I certainly wouldn’t look anywhere else for our boiler care.

Mr S Ware Portsmouth, Hampshire
August 3rd, 2019
Star Star Star Star Star

Your engineer Vic telephoned prior to visit ,was polite helpful and very professional.
Gave advice re boiler thermostat and explained how to use it.
I would be more than happy to have Vic for my next boiler service.

Mrs Anne Duffy Glasgow, Scotland
August 1st, 2019
Star Star Star Star Star

Very impressed with our engineer Nathan (Edwards) - efficient, tidy and courteous. Thank you.

Mrs Debs Rainger Haywards Heath, West Sussex
July 31st, 2019
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I was very impressed with your engineer Nathan Edwards, he was very courteous,tidy, and efficient in carrying out his work.

Mr Malcolm Barfoot Bordon, Hants
July 30th, 2019
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Telephoned to say he was on his way. Arrived at stated time. Very pleasant. Professional, thorough, left the place tidy, explained what he had done before he left. Would definitely recommend.

Jeff Cooksley Bridgend
July 29th, 2019
Star Star Star Star Star

My first year service, Alpha reminded me of my service and placed a date which was acceptable. the engineer called prior to arriving, he was friendly, professional and polite, he was a credit to the company and represented them well..

Mr Michael H Porthcawl, Bridgend
July 25th, 2019
Star Star Star Star Star

After the setting up for the job by the Admin team which was very easy this was also carried through by the engineer who communicated his arrival time which was really handy. I am very happy with the service that the engineer Nathan Edwards gave for my Alpha boiler today. He is efficient and knowledgable and very good at his job. It is all appreciated! Thank you.

Ms Catherine Telford Eastbourne, East Sussex
July 24th, 2019
Star Star Star Star Star

The service engineer Nathan Edwards was very pleasant and helpful. The service was conducted quickly and with no mess. Only given 4* as would have liked to be given am or pm not 8.00 to 17.00 however Nathan came mid morning so I could go out in the afternoon rather than having to wait in all day.

Mrs Sue Wright EASTBOURNE, E SUSSEX
July 24th, 2019
Star Star Star Star Star

Very efficient service on our boiler from start to finish. Letter to suggest a date and then called to find out time. Exact time given by very pleasant man on the phone and engineer called ten minutes before arriving.

He arrived exactly on time stated. Very pleasant young man and the service completed quickly without any problems.

Mrs Catherine Clyne Farnham, Surrey
July 17th, 2019
Star Star Star Star Star

Just had our annual boiler check we have been using Alpha for the last 19 years and cannot fault their service always turn up when they say they will and do a good job. Well done

Mrs Lyn Penny Bogno r Regjs, West Sussex
July 16th, 2019
Star Star Star Star Star

Called the helpline as the boiler had a fault, an hour later they called back to say someone would be out that day if Someone was going to be home, two hours later the engineer turned up and fixed the problem in 30 mins. Very happy with the service I received.

Mr Ian Hier Warminster , Wiltshire
July 12th, 2019
Star Star Star Star Star

All good on our annual service. Nathan was polite and got on with the Job

Mr julian clark brighton, east sussex
July 9th, 2019
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Prompt and efficient response received when a problem occurred with our new boiler. Hassle free help.

Mr Mark Whatmore BRIDPORT
July 8th, 2019
Star Star Star Star Star

Just had a visit from Paul to undertake my annual boiler service. He is an absolute credit to Alpha and represented the organisation professionally and knowledgeably. However and perhaps more importantly he was warm, engaging and very kind. I suspect Paul is the type of person who can intuitively gauge how to interact with different customers and it was a genuine pleasure to chat with him whilst he carried out his work. Please do pass on my thanks and best wishes to him.

Mrs Laura Larcombe Bridgwater , Somerset
July 5th, 2019
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Really good app

Mr Will Sumbler Taunton , Somerset
July 4th, 2019
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Excellent service

Mr Martin Orbell North Tawton , Devon
July 4th, 2019
Star Star Star Star Star

We’ve had our Alpha boiler for nearly five years and signed up for regular servicing and boiler cover three years ago, not that we’ve ever had a problem. Services have always been carried out at our convenience, the engineers always ring first to confirm time of arrival, have been smart, professional and efficient and we would have absolutely no hesitation in recommending Alpha to friends and family.

Mrs Alison Elliott Plymouth , Devon
July 3rd, 2019
Star Star Star Star Star

Nathan Edwards arrived, serviced the boiler, left and job done.
He was very efficient and courteous and left the boiler in tip-top condition.

Alpha have serviced our boiler regularly for nearly 15 years now.
A great service every time and a great Boiler.

Mr Charles Miller-Cooper Brighton
July 1st, 2019
Star Star Star Star Star

Excellent service. notified of service due date, confirmed by follow up letter. Courtesy call from Engineer Nathan who was prompt, courteous and very tidy. Took the trouble to explain everything and answer questions.

Very high standard of service,

Mr Anthony Bignell Haverfordwest, Dyfed
July 1st, 2019
Star Star Star Star Star

Paul attended today to service the boiler and as always he was extremely polite, courteous and professional. The customer service supplied by Alpha is also very good, so a great service provided by everyone involved. THANK YOU!

Mrs F churchill Dorset
June 26th, 2019
Star Star Star Star Star

Great value for money and alpha staff are great for after sales purposes

Mr Cameron Brown Kilmarnock , Ayrshire
June 26th, 2019
Star Star Star Star Star

Engineer contacted us before arrival & arrived on time. Very polite & courteous. Replace part as needed. Boiler working ok. Thank you.

Mrs Elaine Plowman Lancing, West Sussex
June 25th, 2019
Star Star Star Star Star

We had our boiler serviced last week. The engineer, Nathan Edwards, was prompt and polite and he did an excellent job. I was very happy with the service.

Mrs Lesley Harris Rottingdean , East Sussex
June 21st, 2019
Star Star Star Star Star

i had my annual boiler service recently, the engineer telephoned 30 mins in advance of his visit. The service was was thorough and undertaken by a friendly but very professional, Nathan Edwards.

Mrs Carol Johnston Brighton, Sussex
June 21st, 2019
Star Star Star Star Star

Engineer was very prompt and done a great service. Very polite and we were pleased with the work.

Mr Christopher Hatherly Waterlooville, South Eas
June 21st, 2019
Star Star Star Star Star

I received my annual service yesterday and was very pleased with the way it was carried out and the engineer couldn't have been nicer. Previously I had a contract with British Gas who I felt did as little as possible on there visit. So thankyou Alpha and also to your engineer Nathan Edwards.

gordon hayes Sompting, West Sussex
June 20th, 2019
Star Star Star Star Star

Fault on boiler was fixed by Nathan Edwards the day after I phoned. Highly recommended.

Mr Ian Cunningham Worthing , West Sussex
June 19th, 2019
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I had an Alpha CD28C installed in June 2011, it broke down after 4 years 10 months and then broke down, leeked water which ruined my kitchen work top, cost me £280 for an engineer visit on more than 1 occasion. Customer service was terrible, they once took a credit card payment and then never booked the engineer!! A letter sent recorded delivery to their Service Director didn't even afford me the cutesy of a reply. Stay clear

Mr Paul Edwards Deeping St. James, Lincs
June 19th, 2019
Star Star Star Star Star

What a brilliant piece of kit

Mr Mark Simpson Darlington , Durham
June 17th, 2019
Star Star Star Star Star

Again- efficient and friendly service. The engineer called me 30 mins prior to arriving- most helpful.
Would highly recommend.

Mr James Hay Winchester, Hampshire
June 13th, 2019
Star Star Star Star Star

Faultless. My no1 go to boiler.

Mr james porter Portland , Dorset
June 11th, 2019
Star Star Star Star Star

Had an Alpha boiler installed 3 years ago. Alpha have made the care plan easy to keep to. They contacted me when the service was due, booked the appointment. When the engineer was on his way, he phoned me so I could pop home to let him in, he was polite, quick and explained everything clearly. Alround excellent service.

Mr Allan exley SOUTHAMPTON, Hampshire
June 11th, 2019
Star Star Star Star Star

Our annual boiler service was carried out today by Scott Alexander. Thoroughly happy with the service received from Alpha each year. Scott called my husband in advance to advise of his arrival time and when he was finished the service explained everything he had done. Excellent and friendly customer service. Thanks again!

Mrs Isabel Miller Motherwell, Lanarkshire
June 11th, 2019
Star Star Star Star Star

First Boiler Service by Nathan Edwards - superb service - turned up exactly on time [after a telephone alert advising of arrival time]. Did an excellent job completing the Service in about 20 minutes with no fuss and no mess. Very polite and efficient and pleased to have him in the house.

Mr Anthony Mangnall Lindfield, West Sussex
June 10th, 2019
Star Star Star Star Star

My annual service was due today. The engineer who came to do the service (Scott Alexander) was so professional and courteous I felt compelled to submit a review. He kept me informed as to when he would be arriving, gave me excellent advice and was so very helpful and pleasant.
Well done Alpha !!

Ms Sylvia Millar glasgow
June 6th, 2019
Star Star Star Star Star

Having inherited the Alpha Boiler when I purchased the property have been impressed with its functionality , on contacting Alpha found the annual service agreement to be well priced and have now had the first service completed by Alpha Engineer Nathan Edwards . He rang before arriving and carried the work out in a tidy manner . Explained what he had done and the parts replaced plus answered questions about the boiler in a clear manner .
Would certainly recommend them .

Mr Vince Powell Findon Valley, West Sussex
June 4th, 2019
Star Star Star Star Star

Thank you too Nathan Edwards today, for the very friendly and professional service today! On time and job done in no time at all! Thank you again :)

Miss Holly Selvey Eastbourne, East Sussex
May 29th, 2019
Star Star Star Star Star

I have been using alpha boilers for many years now and have always been happy with them, the after service and office team are very helpful and john the rep is the best ive dealt with throughout all the years ive fitted various makes of boilers.

Mr Lee Brannan Derby, Derbyshire
May 25th, 2019
Star Star Star Star Star

Service done today by Nathan Edwards very efficient and friendly service job left clean and tidy also office staff were very helpful.

Mr Robert Battles Polegate, East Sussex
May 24th, 2019
Star Star Star Star Star

Service as it should be! Our boiler has performed faultlessly over the past three years, when we returned from holiday the boiler was showing a fault code, called support who said it was probably the board, and they would send an engineer, had a call back within minutes advising he would be there next day. engineer arrived on time fixed the problem and checked the whole boiler not just the fault, the engineer was helpful smart and actually from Alpha and had a van full of spares.
I can not only recommend Alphas boilers but the service that backs them up, best warranty ever, FIVE STARS

Mr willie bewes Southampton, hamshire
May 17th, 2019
Star Star Star Star Star

Annual service carried out as usual by a cheerful engineer, who also answered my questions and even gave tips on how to use less gas.

Mrs Mary Worthy Southampton SO15 5FF, HAMPSHIRE
May 14th, 2019
Star Star Star Star Star

Efficient, competent and polite service for the engineers and support staff.

Mr Chris Stephenson Bath, Somerset
May 12th, 2019
Star Star Star Star Star

First annual boiler service today carried out by Nathan Aspin

A friendly professional young man who rang in advance to inform me what time he would arrive and was on time

carried out the service with no problems answered my questions with ease and left me feeling all would be ok with the boiler for another year

A pleasure to have this young man working in my home thank you

ruth Lynch Chorley, Lancashire
May 2nd, 2019
Star Star Star Star Star

Excellent service, Scott phoned the night before to confirm arrival time. He was actually 10 minutes early. He explained ,in layman terms, what he was going to do to fix problem. An hour later a working boiler and a warm house.
Thanks Scott - you're a real credit to the company.

Mr robert dickson Glasgow, Lanarkshire
April 30th, 2019
Star Star Star Star Star

After a pressure drop and one of the valves breaking whilst trying to resolve a lack of hot water, I contacted Alpha the following day and an engineer was sent round the same day. The pressure problem was checked and resolved and the broken valve was replaced. The engineer was knowledgeable and courteous and was clean and tidy.

Mr Clive PERCY Portsmouth, Hampshire
April 25th, 2019
Star Star Star Star Star

Over the winter my boiler had been leaking, the drips got worse. Finally when I turned on the hot water tap, it started tripping the entire house. I called the number on the boiler. I had used the helpline before and this time was happy to find that all the work was undertaken in-house rather than subbing it out like they had done in the past. I spoke to the operator and he said an engineer would be out that day.
Gary called me half an hour before he arrived. On arrival and inspecting the problem, he assured me that I wouldn't need a replacement boiler which is what I was most concerned about. Gary methodically went through servicing the boiler. In the end it needed four new parts - it had four individual problems - all of which he had on the van. He did a superb job. The boiler runs better now than it has ever done in the past, and it is a thirteen year old boiler. He even got on with Dexter, and Dexter is a highly discerning dog.
I couldn't recommend this service highly enough!

Mr Tom Rowson Norwich, Norfolk
April 22nd, 2019
Star Star Star Star Star

GREAT BOILER TO FIT GREAT VALVE

Mr THOMAS OHALLORAN GLASGOW
April 15th, 2019
Star Star Star Star Star

Best value for money boiler on the market.

Mr Craig Donohoe Saltcoats , Ayrshire
April 15th, 2019
Star Star Star Star Star

I highly rate this company. Turned up when scheduled. Very prompt service and very friendly engineer. Left place clean and tidy. Got my boiler up and running in just over one hour.
Cannot fault this company. Thank you so much.

Miss Hazel Clarkson Bournemouth, Uk
April 12th, 2019
Star Star Star Star Star

Very satisfactory visit for service of boiler. Impressed by the fact that Vic did not spend time answering the many calls on his 'phone but concentrated on dealing with the boiler service and my questions which were taken seriously and answered thoughtfully and non-patronisingly.

Ms Helene Clydesdale Glasgow, Lanarkshire
April 11th, 2019
Star Star Star Star Star

Our boiler is now 6+ years old and thanks to their boiler service plan, it gets serviced regularly, today being the latest. We have always had good customer service from Alpha direct, easy to contact and prompt service, with knowledgeable staff. The engineer was informative and offered valuable advice relating to the boiler.

Mr terry wells Newport, Isle of Wight
April 10th, 2019
Star Star Star Star Star

Have just had our boiler serviced today, Called the service centre to check when the service would be and the engineer happened to be in the area. he had a slot free so engineer arrived within an hour of our call. He was very efficient, friendly and left the whole area nice and tidy once the service was completed. What i saw of what he did, he seemed to be very thorough.

I must say I was extremely impressed with the service I received today and would recommend Alpha boilers and their engineer.

Mrs Simone Brett Isle of Wight, England
April 10th, 2019
Star Star Star Star Star

Paul was brilliant , informative prompt and very efficient and quick
Will be signing up for good why pay for a middle man when you can deal direct with the maker of your boiler who has the parts you need immediately

Ms Clare Bonsu Freshwater Bay, Isle of Wight
April 10th, 2019
Star Star Star Star Star

Engineer Nathan Edwards was very informative throughout his time with me, explaining what is covered in the boiler service and landlords gas safety certificate. I felt he was thorough and professional

Grya Pattison Southwick, West Sussex
April 4th, 2019
Star Star Star Star Star

Had a problem before Christmas with our boiler losing pressure. This required 2 visits, customer support was very good at arranging these and engineers arrived and diagnosed the issue . There was a wait for parts, however once parts were delivered the repair was quickly carried out . Unfortunately four weeks later the same problem occurred, customer services were contacted and Paul D attended two days later , he had to return the following week as well, again this visit was arranged very quickly. Paul has always been friendly , very professional and very knowledgeable , the boiler is now operating correctly, thank you.

Mr David Bones Gosport, Hants
April 4th, 2019
Star Star Star Star Star

Great service from Nathan Edwards and Karl. Very prompt, efficient and helpful. Thank you.

Mrs Banks Hove, East Sussex
April 4th, 2019
Star Star Star Star Star

Have a boiler contract - worthless.
2x in a year have had to call them out.
Recently 1st came 07 March and have been 2x since and boiler not repaired. Need a part which they say has been ordered.
Appalling indifference to customers plights from my experiences.

Mr Ian McKenzie Maidstone , Kent
April 4th, 2019
Star Star Star Star Star

Engineer was very efficient and knowledgeable. Advised what we needed to do to change current room thermostat

Mrs Jeanette Woolgar Lancing, West Sussex
April 2nd, 2019
Star Star Star Star Star

Knowledgable and helpful staff . Ideal product range to cover my customers requirements. Nice to see such long warranties on the boilers and the cover for repairs isn’t too bad at all!

Mr Kevin Bonnar Friockheim, Angus
April 1st, 2019
Star Star Star Star Star

over the last year our boiler has had a series of problems.The last on was today on the first of april.
Through out the last twleve months the call out service has been excellent .But today it was
better than expected. Called in the morning had a returned phone call asking about the problem.
Service engineer came in the afternoon as promised. The engineer Nathan edwards .
All the staff were helpful and got our problem fixed. well done alpha

Mr rorn packham burgess hill, west sussex
April 1st, 2019
Star Star Star Star Star

Called and plumber arrived when I'd requested. I'd recently been ripped off by a plumber so it was very refreshing to see someone who actually knows what he's talking about and fix the problem. He was brilliant, fixed in under an hour. Wish I'd phoned Alpha first!

Mrs Julie Mccowan Blantyre, Glasgow, South Lanar
April 1st, 2019
Star Star Star Star Star

Excellent service - called to book a convenient date/ time to service our boiler and then engineer called 30mins prior to attending. Spot on throughout, thanks.

Mr David Bradford Larkhall, Lanarkshire
March 31st, 2019
Star Star Star Star Star

Installed a E Tec 33 plus and premier extra pack today for a customer. Great build quality, nice and easy to install very simple for the customer to understand, long warranty what more could you want. Happy customer

Mr Daniel Law Centroheat Limited Letchworth Gard
March 27th, 2019
Star Star Star Star Star

3x call out today since the beginning of the month as our boiler is playing up. Coming tomorrow.
Disgusted as we have been told that the engineer who attended 2x already is their most senior/experienced technician, however, it seems that he is not that good if we have 3x problems within a few weeks.

Ian McKenzie Aylesford , Kent
March 27th, 2019
Star Star Star Star Star

Boiler has been great so far . Had it for a few years never an issue .But went down with an electrical issue .Phoned Alpha and they sent an engineer out who had it fixed in less than an hour .Really nice guy polite and friendly .Top notch work.

Miss J Mccafferty Glasgow
March 27th, 2019
Star Star Star Star Star

My boiler was serviced today by Scott Alexander. He was first class - friendly, efficient and thorough. Can't recommend Alpha's service highly enough.

Mr David Watson Lanark
March 22nd, 2019
Star Star Star Star Star

Our boiler was repaired today by Paul excellent service would recommend to anyone

Mr Christopher Snell Salisbury, Wiltshire
March 22nd, 2019
Star Star Star Star Star

we have been having problems with the boiler cutting out. This has been an ongoing problem since installation.
The Plumber who installed the appliance was not helpful.
We contacted Meridian Plumbing who in turn contacted Alpha Heating.
Within the hour they contacted us to arrange a repair date.
The Engineer who attended( Nathan Edwards)repaired the fault extremely quickly and gave us a full report on the repair.

Fantastic Service!!!!!!!


Keep up the good Work / Service


Peter Leonard

Mr peter leonard seaford, east sussex
March 21st, 2019
Star Star Star Star Star

A lovely cheap and compact boiler!

Mr John Barber Sheffield , South Yorkshire
March 17th, 2019
Star Star Star Star Star

Impressive service from 2 friendly, competent engineers who worked professionally to solve a series of issues with our boiler which developed a fault suddenly. The issue kept 'tripping' our electricity switches. After each visit we received a full explanation, an update of the situation to follow and our home was left spotlessly clean where work had been carried out. It was a pleasure to have Paul and Gary working on the problem. They even phoned to let us know when they were on their way to our home.
Despite the engineers' best efforts, the issue took 2 weeks to resolve as parts were ordered but were slow to arrive. As over 70's, we were more than grateful that the weather was milder than normal for the time of the year. It was good to receive assurance from both engineers that the problem would be resolved asap.
The final appointment was cancelled and re-scheduled as the 'parts had not been received from the warehouse' on the day expected. Previously, other parts did not arrive as anticipated after several working days but, after we phoned Customer Care to chase the delay - they arrived next day!
Customer Care staff were polite, friendly and helpful - and answered the phone promptly. 5 star service except for warehouse issue.

Mr Trevor Atkins Mulbarton, Norfolk
March 15th, 2019
Star Star Star Star Star

Excellent service by Nathan today. Boiler was serviced professionally and was phoned half an hour before the visit. Thank you

Mrs Valentine Preston, Lancashire
March 14th, 2019
Star Star Star Star Star

Perfect product, great aftercare, fantastic rep, really can’t fault

Mr Davey Dixon Kings lynn, Norfolk
March 14th, 2019
Star Star Star Star Star

polite clean gent arrived to mend my fault,was done quickly no mess at all boiler put back together all good now excellent service and under warranty so foc great

Mrs gloria nelson waterlooville, hampshire
March 14th, 2019
Star Star Star Star Star

Fantastic service,from my first and only phone call I made to Alpha,gentleman I spoke to explained all my options and wasn’t pushy at all.I took out a service plan which I’m very happy with.
On the day of the engineers visit,he rang first thing to let me know what time he was hoping to get to me,unfortunately there had been an accident so he rang and I helped him get her a different way.
All fixed serviced no mess 10 out of 10 from me

Mrs MICHELLE GOULD Southampton , Hampshire
March 12th, 2019
Star Star Star Star Star

Excellent customer service - from reporting the issue as a fault to the call back to arrange the appointment the very next day.
Possibly the most helpful and friendliest engineer I have ever met! Worked cleanly and quickly resolving the issue and also giving some really helpful tips - great work - thank you Alpha Heating - I would highly recommend

Miss Kirsty Mower Ipswich, Suffolk
March 12th, 2019
Star Star Star Star Star

Reported a fault over 3 weeks ago, after a reminder phone call an engineer turned up and found that we needed a new burner and said it would be done on the following thursday, I left it 2 weeks and then rang the engineer again he reported that the part had not been ordered and he would chase it up, a week later still no boiler working, not happy being without hot water or heating for more than 3 weeks

Mr Paul Fletcher Liskeard, Cornwall
March 11th, 2019
Star Star Star Star Star

Great, efficient, professional, friendly service. Thank you.

Mrs D A Shoreham
March 8th, 2019
Star Star Star Star Star

Had excellent same day service when my boiler was faulty. Engineer Nathan Edwards called before his visit, was polite, went straight to work and fixed the boiler and did a full service. Great service and really impressed with the after care. Thank you. Paul.

Mr Paul Relf Eastbourne, East Sussex
March 4th, 2019
Star Star Star Star Star

This year we have had two problems with the boiler and as usual when things go wrong you tend to panic. Each time I phoned the help desk who were very quick in coming back with an appointment for a visit. Both time Paul the engineer visited and fix the boiler, explaining each time what the problem was. The service was very impressive and the staff arranging the appointment very helpful in working around our shift hours. Feeling very confident and happy with the service provided.

Mrs Alison Gunston PORTSMOUTH, Hampshire
March 3rd, 2019
Star Star Star Star Star

Our Alpha boiler broke down recently. It was a shock, we have never had a boiler breakdown and this boiler has been very reliable for quite a few years now with no problems, and so to have it stop working was quite disruptive.
But from the onset the excellent service we received from Alpha didn't make it such a big problem.
Phone calls to them were always answered promptly and in such a kind caring manner. Very professional and helpful, with options on times of visits and notification calls for follow-up.
The technicians (Nathan and Paul) that came to fix it had a job on their hands, but did the job with minimum fuss and no mess; answering all my questions and concerns. Very professional.
Most importantly for me, in a day and age when everything seems to be disposed of at a drop of a hat; the team at Alpha were able to repair the boiler, have got it running in tip top condition and it lives on; knowing that makes all the difference to me.
Thank you.

Mrs Lisa Narayan Littlehampton, West Sussex
March 1st, 2019
Star Star Star Star Star

Had my boiler serviced today. a very friendly, efficient service.

Mrs Hazel Austen Poole, Dorset
February 27th, 2019
Star Star Star Star Star

Our boiler started making drumming and whistling noise. From the very beginning when we called the company to report this concern, we were impressed by polite and helpful attitude, top rated service.

The response of the company was very prompt, the next day we had an engineer dealing with our boiler. Paul, the engineer, was so helpful, polite and professional. He explained what had caused the problem and fixed it in a very diligent way.

Great service 10 out of 10.

Ms Elena Ryabinova Portsmouth, Hampshire
February 21st, 2019
Star Star Star Star Star

I called Alpha because of some worrying symptoms with my boiler, and Paul arrived the next morning and gave it the once-over. No sooner had he gone than the boiler stopped working completely. I called and he came straight back and sorted the new problem, saying it was likely to have been an air lock. Very prompt and courteous service.

Bill Sparrow POOLE, Dorset
February 21st, 2019
Star Star Star Star Star

John from J.Roper Ltd came to sort out a problem that we had with a faulty thermostat. He was first class in all aspects. Quick to respond, very efficient and explained everything perfectly. I'd highly recommend the service we received.

Mr Andy Gee Derbyshire, Dronfield
February 20th, 2019
Star Star Star Star Star

Paul D came to fix a problem with our Boiler and was very friendly and efficient.
All the Alpha engineers have kept our boiler serviced and running well for over 13 years.

Mr Charles Miller-Cooper Brighton , East sussex
February 14th, 2019
Star Star Star Star Star

Your engineer Paul is clearly knowledgeable and conscientious. Furthermore in addition to carrying out a thorough overhaul of our boiler, he gave very useful advice about other aspects of our heating system. Prompt, diligent and courteous.

Mr D Underhill Christchurch, Dorset
February 13th, 2019
Star Star Star Star Star

Very impressed with phone contact to Alpha when I booked for an engineer to come to service my boiler. Pleased also that I was given boiler service date to suit quickly.
Very pleased with your service engineer Doyle who was helpful with information & service carried out satisfactory.

Mrs Daphne Osmond Bognor Regis, West Sussex
February 12th, 2019
Star Star Star Star Star

The engineer who came to fix our boiler was very helpful and polite. He talked us through the issue and replaced the parts straight away. He also reset the heating controller and explained what the problem was and showed me the parts. Very helpful and great service.

Miss Lucy Russell Christchurch , Dorset
February 9th, 2019
Star Star Star Star Star

Great company didn’t show up blamed me saying they tried to call and cancelled job went to some one else because that job was more important like I said great company

Mr P Collis Waterlooville , Hampshire
February 6th, 2019
Star Star Star Star Star

Was very happy with the engineer who serviced our boiler. He was very thorough and professional .
He also took time to explain to me exactly how the boiler worked, as I was having trouble understanding the settings.
Thank you very much Vic. Great service. No hassle very friendly service.

Mrs Catherine Chapman East kilbride, Lanarkshire
February 5th, 2019
Star Star Star Star Star

I left a 5star review last week when I had a leak efficiently repaired. Unfortunately another fault arose over the weekend and we were unable to maintain a constant flow of hot water . I telephoned first thing this morning and explained that I had a hospital appointment tomorrow and couldn’t be sure when I could be home . I am very impressed to report that a super young man called Tom Roper who was working in our area from SHEFFIELD telephoned at 7pm to say he had been working in my area and could call in 10 mins to repair our boiler if it was convenient !!!! Tom promptly arrived drained the boiler stripped it down put in a shiny new part etc and doubled check everything was working efficiently. Tom was here for approx an hour before he was heading home back to Sheffield to restock boiler parts to return in the morning to service other Alpha customers in my area as we seem to be short of engineers in our area. How is that for 5 star service .? Everyone I have spoken to today has bent over backwards to accommodate my hospital appointment that I can attend without worrying about no hot water . Thank you to all at Alpha boilers especially Tom

Mrs Stephanie Adams Blackpool, Lancashire
February 4th, 2019
Star Star Star Star Star

Paul was an excellent engineer that arrived within 48 hours of my call to the helpline. He phoned before hand and was on time, efficient and even rectified another issue with the boiler. It’s lovely to have a warm house and hot water again!! Thank you .

Mrs Alison McEwan Salisbury , Wiltshire
February 1st, 2019
Star Star Star Star Star

Was very happy with the engineer who serviced our boiler. He was very thorough and professional .
He also took time to explain to me exactly how the boiler worked, as I was having trouble understanding the settings.
Thank you very much Vic. Great service. No hassle very friendly service.

Mrs Catherine Chapman East kilbride, Lanarkshire
February 1st, 2019
Star Star Star Star Star

today was the appointed day for our annual service paul the engineer called us as soon as his ferry landed and was here around 30 mins after as he said he would be the service was conducted quickly quietlycleanly and professionally by the polite affable paul just as it was last year thankyou alpha and paul how refreshing to get great service in these times those who know me also realise i do not give praise lightly so once more thankyou would give more than five stars if possible

Miss bill dale freshwater bay, isle of wight
January 30th, 2019
Star Star Star Star Star

As always, great service from Paul D! He phoned to arrange a convenient time and arrived promptly. He's always polite and a tidy worker.

The Customer Service team were also very polite and helpful!

Mr Jason Cooper Andover, Hampshire
January 30th, 2019
Star Star Star Star Star

Our boiler broke down during the coldest few days of the year and we contacted Alpha via our insurance plan. We scheduled an appointment, which then had to be re-scheduled to a day earlier (!) for various reasons. The engineer - Nathan Edwards - arrived on time, with a 25 minute warning, and diagnosed the problem. The repair was done there and then and normal service resumed, mercifully, following three freezing days. The engineer was quick, efficient and pleasant. This was first rate service and I can't recommend Alpha too highly. Thank you.

Mr John Paul Chapple Brighton
January 30th, 2019
Star Star Star Star Star

I had an engineer visit my house today to look at my boiler that kept showing error 96 on it this was after two British Gas service engineers came to service it, one refused and the other did pass it and I was given a certificate of approval. However the error 96 still appeared so I called Alpha and they arranged an engineer to come the next day {today} the service was brilliant and he sorted the problem and now the boiler works perfect so a big thank you to the engineer Nathan Aspin and Alpha thanks again folks.
Nigel Blackpool.

Nigel Watson Blackpool, Lancashire
January 29th, 2019
Star Star Star Star Star

Great app.
Easy to use and saves me time and money

Mr MAURICE TRACEY Catford
January 29th, 2019
Star Star Star Star Star

Failed circuit board on Friday at 8 am meant a cold and hot waterless week end.We had been informed that help would be at hand on Monday afternoon.It arrived at 12.30pm in the form of Nathan Edwards. He confirmed the diagnosis and replaced the board in about 40mins. Well done Alpha!

Dr Martin Reay-Jones Steyning, West Sussex
January 28th, 2019
Star Star Star Star Star

My alpha boiler developed a leak just before the weekend and Nathan Aspin has just been and solved the problem. I was pleased it was him as he has been previously to service my boiler which I have on contract . He is always polite and efficient and explains any problems he encounters . He is an asset to your company
Many thanks

Mrs Stephanie Adams Thornton-Cleveleys, Lancashi
January 28th, 2019
Star Star Star Star Star

Today we had Paul D come out and have a look at our boiler as we had no hot water. He has came and looked at our boiler for us for the same reason! I was so happy when it was him knocking on our door, because he is such a happy chap, who explains what he’s done and explains what the reason for this may be. Would definitely recommend him. Thank you so much paul, you’ve given us our hot water back :)

Mrs Karen Page Bognor Regis, West Sussex
January 25th, 2019
Star Star Star Star Star

Excellent service from first point of contact by telephone to report a problem with my boiler through to a fast engineers appointment being made.
The engineer arrived on time & telephoned approx. 45 minutes before his visit. The faulty part was replaced along with an additional upgraded part for my boiler. The engineer ( Nathan Aspin) was polite and informative as to the problem etc. On completion of my repair the area around the boiler was left clean & tidy and he took away all the packaging from the new parts along with removing the faulty parts.
All work was undertaken under the Alpha Warranty system at no cost what so ever to myself.
Excellent , fast & efficient repair service. 5 STAR
Thank you

Mr PAUL RODEN BURNLEY , Lancashire
January 25th, 2019
Star Star Star Star Star

Thank you so much for your really prompt response to my dilemma I faced when I returned from Xmas festivities to find that not only was my boiler having difficulty extracting heat but had no hot water. Customer service and engineer ( who came out the same day I reported the problem ) were professional and put me at ease immediately. I was impressed particularly by the engineer- Richard I seem to recall his name - who was frank but diligent in carrying out his duties to a high degree- thank you again - I understand it wasn’t a straightforward task but I am a very happy customer and would recommend Alpha company in the future.

Mrs Maureen Haw Newton Aycliffe , Durham
January 23rd, 2019
Star Star Star Star Star

Great service from Alpha. Paul D visited twice to repair our boiler. He phoned me 40 minutes prior to arriving, as I was told he would. He was very quick and tidied up after him. We would recommend Alpha to any one.

Mrs Monica Burgess Newport, Isle of Wight
January 19th, 2019
Star Star Star Star Star

Thanks, Alpha Paul to our rescue late on a Friday afternoon, but still with all the dedication of an engineer determined to solve the problem and restart our heating system on one of the coldest days so far this winter. He had to virtually dismantle the boiler and rebuild it to correct the problem. What seemed record time he did this with little fuss and even less mess we now have a perfectly functioning boiler

Mr Graham Redfern Salisbury, Wiltshire
January 19th, 2019
Star Star Star Star Star

Great service from Alpha. Nathan Aspinwall, the engineer, had to order a new heater exchange for my boiler and emailed the office to ask them to book me in again urgently to fit it once it arrived as I was really feeling the cold following recent cancer surgery. Nathan chased the part up and came back today to fit it. It was an hour long job and he cracked on professionally and when I looked in in him he was diligently cleaning up after his self.
Nathan was polite and friendly throughout and always explained things.
I would highly recommend him

Mrs Sarah Brown Blackpool, UK
January 18th, 2019
Star Star Star Star Star

Thank you so much for sending Nathan today, he has fixed the hot water for me and I would be happy to see him again.

Mrs Barbara Armfield Polegate, East Sussex
January 17th, 2019
Star Star Star Star Star

The office were friendly and efficient, and so was the engineer Paul D. Very pleased with the service.

Mrs kim taplin Bridport, Dorset
January 15th, 2019
Star Star Star Star Star

Paul d was very prompt on his arrival and fixed the issue enabling heat and hot water many thanks

Mr Gavin Luczkowski Gosport , Hampshire
January 15th, 2019
Star Star Star Star Star

Prompt visit after I reported discolouration to the boiler case. An explanation about the workings of the boiler reassured me. Friendly, helpful advice on running the system in the best possible way. The same engineer will service the boiler in the summer. I like the continuity.

Jenny Daultrey Shaftesbury, Dorset
January 15th, 2019
Star Star Star Star Star

Great boilers, Great service, Steve a long time friend contacted me when he started as my local rep for Alpha, as a company we have been a long time user of another brand but already after a short amount of time we are on our 11th install already. Cracking boiler with an extremely good price point giving myself more freedom when pricing work. Steve and team, especially Carol in the office ! cant do enough for us & in this day and age a service like Alphas stands heads and shoulders above others. The real Italian job ;)

Mr Ryan Younger Sudbury, suffolk
January 10th, 2019
Star Star Star Star Star

I had a visit from your engineer, Les, yesterday. In the end, the fault with my boiler turned out to be something very minor (low pressure) which was easily fixed and which, had I been more vigilant, I could have fixed myself. However, he was courteous and most helpful, giving my boiler a through check over, waiting to see if it was functioning correctly and even phoning me the following morning to ensure that all was still OK. First class service and everything you could want from a heating engineer. Many thanks!

Mr JOHN BRAYBROOK SHEFFIELD, SOUTH YORKSHIRE
January 10th, 2019
Star Star Star Star Star

Fitted my first Alpha E-Tec 28 yesterday with a standard 5 year warranty, I have to say the installation was extremely easy, the price and warranty for the E-Tec I was pleasantly surprised especially with it’s major components inside such as a Honeywell GV and PCB, a Grundfos block, a stainless steel heat exchanger and a great feature of a combined PRV and condense. I will certainly be fitting more of these in 2019. It’s also nice to have a rep in my area that genuinely cares for the product and is interested in my business needs, nice to meet you Steve.

Mr Robert Hopper Northampton , Northamptonshire
January 10th, 2019
Star Star Star Star Star

Thank you Alpha, Paul D carried out annual service on our boiler, after introductions , carried out a professional job with confidence. He pointed out how to get the best from the Alpha boiler after he had completed the service. He cleaned up odds and ends leaving the boiler area spotless. Great example representing all the Alpha team. Thank you all.

Mr John Bowyer Waterlooville, Hampshire
January 9th, 2019
Star Star Star Star Star

Our boiler engineer Chris came out to us on the 18/12/2018. Great comms, let us know exactly when he would arrive and turned up on time. No fuss, no mess, explained everything along the way. Gerat work, Exceptional service, Credit to the team. Thanks.

Mr Mikr C Newport, Gwent
January 9th, 2019
Star Star Star Star Star

Fantastic service yesterday in responding so quickly to my 8.15 call to report our boiler totally out of action. Prompt response from the service engineer, Les, who arrived within 2 hours, and had us back up & running almost immediately. In addition to resolving the fault, Les took the time to check our concerns with the boiler. His advice was much appreciated. We were delighted with all aspects of the service. Thank you!

Mrs Judith Partridge Leeds, West Yorkshire
January 8th, 2019
Star Star Star Star Star

Combined boiler repair and service carried out punctually, quickly and effectively by Nathan@Alpha.

Mr david capstick Preston, Lancs
January 7th, 2019
Star Star Star Star Star

First class customer service. Reported a fault at 5pm, Paul D called me at 9:45 the following morning to say he was on his way. I had hot water & heating again by 11:00 - who could ask for more. Fast,friendly, clean and efficient service, second to none, more than impressed. Thank you 😀

Miss Heidi Jerabek Portsmouth, Hampshire
January 6th, 2019
Star Star Star Star Star

Phone call to Alpha on 20 December at about 11 am to inform them boiler, which was just less than one year old, was only supplying heating but no hot water. Phone call received shortly after to inform us an engineer would call following day sometime after 2 pm. On 21st we received very apologetic phone call to tell us Engineer had been involved in traffic accident and would be unable to attend but an Engineer would be sent on 24 December. We were very wary as it was obviously Christmas Eve. However at 8 am received a telephone call from Engineer, Nathan Edwards, to say he would arrive in 15 minutes which he duly did. He inspected boiler, found the fault and replaced necessary part. Nathan worked, quickly, efficiently, and quietly. On finishing he explained what he had done and what to do should fault reoccur. All in all faultless service and would thoroughly recommend this company.

Mrs Marilyn Riley WORTHING, WEST SUSSEX
January 5th, 2019
Star Star Star Star Star

Fitted new 33kw combi plus
Nice easy fit
surprised went well

Mr Paul Harman Chelmsford , Essex
January 4th, 2019
Star Star Star Star Star

We phoned Alpha technical support about a problem with room control box. They arranged for the engineer to come the following day. Les, the engineer, replaced the control box and reset the system. He was very professional, efficient and friendly. Excellent engineer. Brilliant customer service. Thank you

Mr Graham Widdowson Rotherham, South Yorkshire
January 3rd, 2019
Star Star Star Star Star

Started getting trips just before Xmas, Alpha came on the 3rd on time, and repaired it by replacing several parts. All very clean, quick and efficient, Thanks to you all,

Clive Nattrass Ambleside, CUmbria
January 3rd, 2019
Star Star Star Star Star

Chris Edwards came and fitted a new boiler for us Friday. He was absolutely amazing. He fitted it the same day that he came out to see what was wrong with our old one as we have three children in the property and had no heating or hot water. He was so professional and helpful, ensuring I knew how everything worked before he left. Superb service and so happy with our new boiler.

Ms Kathy Carey-white Crickhowell, Powys
December 23rd, 2018
Star Star Star Star Star

Paul D came only a day after we made contact, to sort a fault on our control panel. He was punctual, polite and efficient, great to have such service!

Mr Paul Allcock Southampton
December 21st, 2018
Star Star Star Star Star

Paul D is a fantastic engineer & very informative. Went through all the details of what he had done on my boiler & what action to take next.

I also had fantastic customer service from Carl & James on the customer service line.

Very pleased with the service Ive received from alpha over the last day.

Mrs Adele Johnston Littlehampton , West Sussex
December 19th, 2018
Star Star Star Star Star

Your Service Engineer (Paul D.) spent the best part of three hours methodically tracking down and solving the problem with our boiler. Assistance above and beyond the call of duty! Really delighted with the service.

Mr Mike Young Portsmouth, Hampshire
December 19th, 2018
Star Star Star Star Star

Paul D was an excellent engineer who went above and beyond to answer my questions! Thank you :)

Mrs Leah Anidi-Ryz Sussex, East Sussex
December 17th, 2018
Star Star Star Star Star

Service engineer was pleasant, and quickly found and fixed the issue based on my description of the symptoms.

Mr Mark Cox Hoddesdon , Hertfordshire
December 17th, 2018
Star Star Star Star Star

Paul was very helpful and gave lots of information and answerd my many questions happily! We have now taken out our boiler care plan direct with you, saving lots of money!! Very pleased with the service provided. Thankyou

Mrs Sandra Dudas Worthing , West Sussex
December 17th, 2018
Star Star Star Star Star

We had a problem with the boiler and called out Alpha as it’s still under warranty. Nathan Aspin arrived and very quickly solved the problem. He worked purposefully and efficiently talking me through each stage so I could understand just what had gone wrong. He then offered further advice to keep the whole system running well! He also brought his shoe protectors which I was glad about! A polite and knowledgable man. Thank you

Mrs Deborah Wilkinson Colne, Lancashire
December 7th, 2018
Star Star Star Star Star

The evoke is a massive improvement over the eco2

Mr Kevin Sullivan Maidstone , Kent
November 30th, 2018
Star Star Star Star Star

After having two other companies unable to fix my boiler .Paul after two visits has repaired it .He arrived on time with a call half an hr before to tell me he was on his way .Paul and the customer service team were efficient and professional at all times .

Mrs Wendy Smith PORTSMOUTH, Hampshire
November 26th, 2018
Star Star Star Star Star

My boiler had been out of action for over a week. I was recommended to Alpha service plan by the plumber on Friday. I spoke to them on Friday. An engineer was sent out today Monday, and within a very short space of time he had my boiler working

Very pleased with the service.

Ms Christine Hardiker Highworth, Wiltshire
November 26th, 2018
Star Star Star Star Star

Brilliant product.

Mr Matthew ELLIS BRIDGEND, Mid Glanmorgan
November 22nd, 2018
Star Star Star Star Star

Boiler was serviced this morning by Andy. For the first time I have witnessed what a proper boiler service should be. He pointed out that the boiler has never been properly serviced and was full of dust and debris. The fixing bolts had never been undone. The igniters were corroded and not properly set one them being broken. (He ordered a new one straight away). Previous claim was that a new gas valve was fitted in 2017. Andy says the valve has never been renewed. The heat exchanger is in poor condition and should be replaced. The boiler was running gas rich. Andy adjusted settings. Seems the previous engineer (Phil) was not attending amazing just a few tests with meters and claiming a full service. Andy has restored my confidence in Alpha and obviously knows his duties well. Friendly and customer concerned

Mr Howard Barrett Gloucester, Gloucestershire
November 19th, 2018
Star Star Star Star Star

After our boiler was still not working after being "repaired" twice by a local firm I called Alpha and asked for HELP! They sent Andy who quickly found that the new PCB had not been configured for our boiler a few minutes later and after a week with no heating, hot water was traveling around our pipes. Andy then quickly rectified 3 other issues with the boiler. very professional, thorough, job. One thing that struck me most was the difference in the pride that Andy took in his work compared with the previous engineers.

Mr Dominic Pask Chipping Norton, Oxfordshire
November 16th, 2018
Star Star Star Star Star

Only for alpha myself
Great cost
Easy to install
Great to work on

Mr Chris Taylor Peacehaven , East sussex
November 13th, 2018
Star Star Star Star Star

Engineer came to service the boiler he was very professional and here for about 30 minutes , we are very pleased with our boiler and would definitely reccomend to family and friends.

Mr Perry Plowman New Milton, hampshire
November 7th, 2018
Star Star Star Star Star

The best boiler at best perfomance

Mr Ritesh Patel Croydon, Surrey
November 6th, 2018
Star Star Star Star Star

Over the phone representatives are great and very helpful. The same can not be said for the engineer they sent. Came out very fast but whilst here he let a load of water fall out all over the floor and turned the heating on without informing me. I now have to make sure the floor is dried propperly before i can tidy up again.

Mr Wesley Lloyd Buxton, Derbyshire
November 1st, 2018
Star Star Star Star Star

Called customer service department and they organised Andy to come and fix our boiler and Andy arrived and fixed the issue within 15 minutes and then completed a full calibration on boiler which made all the difference Andy was really polite and answered all my question really knew his stuff excellent experience with alpha

Mr robert wells Reading, Berkshire
October 31st, 2018
Star Star Star Star Star

Rang customer services department at 4pm, engineer rang me at 6pm, 20 mins later he was at my door. A warm welcome shook my hand, nice to meet you, and what has been the problem with your boiler.
I didn`t catch his name, what a very nice polite gentleman. Very thorough with his checks, there is engineers and there is
ENGINEERS.......
Please if I have a problem with my boiler again, please send this gentleman.
Cleaned up after he had finished and left everything clean and tidy.
Sorry didn`t get your name , karon

Ms Karon Whitehead Tonyrefail, Rhonnda cynon taf
October 30th, 2018
Star Star Star Star Star

I thoroughly agree with every word Tony Hinchey has posted. Andy was SO helpful and professional. Please would you send him again when my boiler needs another service.

Mrs Norma Gaulton Caldicot , Monmouthshire
October 29th, 2018
Star Star Star Star Star

25/10/2018, This Morning Andy Turned Up To Service Our Boiler Spot On Time, His First Words Were Hello How Are You ? I Showed Him Where The Boiler Was And Within A Couple Minuets The Panels Were Removed, My Wife Made Him A Cup Of Coffee Which He Drank While He Was Working,In A Short While He Asked If He Could See The Boiler Book Which He Signed And Handed Back, What A Smashing Bloke Would Recommend Everyone Ask For Him When Having Their Boiler Serviced, Left Everything Clean And Tidy,A Real Proffecional, Cant Praise Him Enough

Mr Tony Hinchey Torrington, Devon
October 28th, 2018
Star Star Star Star Star

Simple boilers simple controls half the price of a Worcster and just as good ...

Happy days

Mr James Brady Stourbridge , West midd
October 26th, 2018
Star Star Star Star Star

A man came out this morning and fixed my boiler , was very polite and got on with the job , he was a lovely man can't thank him enough , showed me how to use the thermostat very professional man thank you again ( sorry forgot your name ) Sally

Miss Sally Darley Southampton, Hampshire
October 26th, 2018
Star Star Star Star Star

Les was v professional, offered lots of advice and gave some really good advice on our boiler and the flue. Thanks

Mr Rich Mcwatt Hull, East Yorkshire
October 26th, 2018
Star Star Star Star Star

As a company installing and repairing boilers we get to know the good and the bad products pretty quick. Alpha have traditionally been a low to mid range boiler brand on price and performance. The latest E-Tec boilers however are so much better than the earlier products. These boilers are well made, well designed and simple to work on. To date we have not had to call Alpha out for a repair on an 'E-Tec' model and think that this model is excellent and sits very well as a mid-range boiler product. ie, if Aldi did boilers, it would probably be an Alpha (well priced, very good and very efficient)!

Mr S Wann Whitstable
October 25th, 2018
Star Star Star Star Star

First class annual service - arrived early and got with his task. Friendly, polite and informative. He did not waste his time and got on with the job. Explained everything he did afterwards and was clear and precise. This is excellent 5 star service. Congratulations and thankyou

Mr Serge Paul Kilmacolm, Inverclyde
October 25th, 2018
Star Star Star Star Star

Paul arrived as arranged. What a pleasure to be able to discuss the problems with someone who knew what was going on. Thanks Alpha. I certainly recommend the Boiler Care Scheme

John Jones Salisbury, Wilts
October 24th, 2018
Star Star Star Star Star

A company where the staff, treat the customer as valued, offering a first class service, and a quality product
The service programme offered by Alpha is first class, I found it cheaper than other suppliers, and would highly recommend them.
I called to report a problem with my boiler and the gentleman in the call centre was polite and explained what day the engineer would call.
The engineer (Richard) telephoned us on the day to confirm the time he would arrive.
Richard then fully explained, in terms that we could understand, the problem with the boiler and how he had rectified the problem. He was polite and courteous and made us feel valued. As we are retired, he understood our concerns and took the time to ensure that everything was working correctly to our satisfaction, before he left.
I would highly recommend an Alpha Boiler and their service programme

Mrs Margaret Eadsforth Trimdon Station, Durham
October 23rd, 2018
Star Star Star Star Star

Great service from Alpha,
Called to report a fault on our boiler and told an engineer would call us to book a slot.
Unfortunately the only problem was that we had to call again to chase this.
However everyone we spoke to and the engineer who visited were fantastic.
We have a warm and cosy home again!

Mr Joshua Oakes Worcester, Worcestershire
October 22nd, 2018
Star Star Star Star Star

Couldn't be more impressed with the service. From the moment I first made contact with Alpha to the moment the engineer left the flat with everything working.

Andy the engineer was friendly, and explained the problem well and what needed to be replaced. I even got tips on energy saving to lower bills. Top bloke, fast and efficient.

Cheers!

Mr Andrew Deller Swindon, Wiltshire
October 11th, 2018
Star Star Star Star Star

I recently contacted Alpha regarding a fault with my boiler which was delt with immediatley, Nathan arrived for the appointment on time and replaced a faulty thermosat in my boiler, although later that proved to be only part of the problem he later returned to find the heat exchanger blocked, he cleaned it and replaced it, the boiler is working fine now. He is a very pleasant and efficient worker and he also gave us some good advice and recommendations about looking after our boiler in the future.
Job well done!

Mr Max Smith Thornton-Cleveleys, England
October 9th, 2018
Star Star Star Star Star

Good value boilers and helpful staff

Mr Patrick Williams St Leonardís-on-sea , East
October 8th, 2018
Star Star Star Star Star

Our engineer Richard was excellent. He resolved the problem and checked everything else too, very thoroughly. Friendly nice guy too. Fabulous service thanks again Richard

Mrs S Armstrong Newcastle upon Tyne
October 7th, 2018
Star Star Star Star Star

Our preferred engineer Nathan Aspin - Ribble Gas Solutions - made the recommendation for an Alpha boiler. We are delighted with the outcome! Top notch first class.

Mr LEE BROWN BLACKBURN, Lancashire
October 3rd, 2018
Star Star Star Star Star

Ticks all the boxes

Christopher Mcknight Dover, Kent
October 3rd, 2018
Star Star Star Star Star

Your engineer came Thursday to service the boiler he was very good 10 out of 10

Peter Smith Sedgley, West Midlands
October 2nd, 2018
Star Star Star Star Star

Excellent service of the boiler. Friendly engineer. Arrived on time. He even managed to find our house in a cul-de-sac and the house numbers don't follow in order down the road! He explained the process, how long it would take etc. No mess left at all. Highly recommended.

SHELAGH JAMES DUDLEY, WEST MIDLANDS
September 29th, 2018
Star Star Star Star Star

Great product and helpful technical support

Mr R Hawkins Polegate
September 26th, 2018
Star Star Star Star Star

Had annual service today carried out by Alpha engineer Paul,while I cannot fault past services by other companies must admit very impressed by todays service,engineer certainly knows his job,very professional,polite right on time after his txt message,think customer advise team deserve mention for their work

Mr Alan Moule Dudley, WesT Midlands
September 26th, 2018
Star Star Star Star Star

Had our annual service today, great customer service letter sent to advise date followed by a text reminder, service engineer was polite and left everything clean and tidy

Mrs Tracy Derbyshire Wolverhampton , Shropshire
September 25th, 2018
Star Star Star Star Star

I can recommend your company for first class service,efficient engineers and good communication from your customer service team that treat you as a person and not a number.

les jowett wolverhampton, w midlands
September 25th, 2018
Star Star Star Star Star

Nathan Aspin made contact by phone and arrived promptly on time. He serviced my boiler, made one or two adjustments and installed a new room thermostat. His work was tidy and efficient, Thanks !!

Mr Michael Beeken Rossendale Lancashire, Select
September 21st, 2018
Star Star Star Star Star

Boiler recently serviced. Nathan was friendly, polite and punctual, and replaced a part that had previously been repaired and was in danger of failing again soon. Thank you.

Mr Jonathan Watson Crewe, Cheshire
September 20th, 2018
Star Star Star Star Star

Excellent service, very accommodating with our request for an early time slot, Service was carried out very quickly.

Mr Julian Jones Congleton, Cheshire
September 17th, 2018
Star Star Star Star Star

Great support keeping our CD35C boiler going after 10 years. Engineer Nathan E. was very skilful with his servicing, whilst being informative on all things Alpha. Thank you.

Jeff Goodwin London
September 16th, 2018
Star Star Star Star Star

As an installer of your products, I can't praise you guys enough. My boiler choice for customers has always been Alpha, simply put, my sales pitch is customer service and product warranty back up. You never Fail. Called in a warranty call today at 10.20, Paul your engineer called me within 2 mins and arrived 20 mins later, within 60 mins of placing the warranty call the boiler was back up and running like a dream. What a pleasure to work with you guy's Paul did a fantastic job.

Mr Tim Dando Hayling island, Hampshire
September 14th, 2018
Star Star Star Star Star

What a breath of fresh air! Over the last few years we've had problems with our boiler and Alpha sent out a local plumber to fix the fault (which he failed on pretty much every occasion). Today we had Andy who was fantastic. So polite, couldn't help enough. took his time and explained things to us which will make maintaining our boiler much easier. Andy told us that Alpha have now stopped using sub-contract labour (thank goodness). So now its people who care about your boiler not just getting paid!!

Mr Tim Otley Bridgwater, Somerset
September 14th, 2018
Star Star Star Star Star

I recently had my boiler serviced by Paul. He was professional, friendly, efficient and showed respect for my property. This reflects the service recently afforded to me by his senior management

Mr Robert May Wareham, Dorset
September 13th, 2018
Star Star Star Star Star

Les was very professional and fast with very good service!

Mr John Bagshaw Rotherham, South Yorkshire
September 12th, 2018
Star Star Star Star Star

This morning my Alpha Service Technician Andy arrived to conduct annual service on my boiler. He called early to advise when he would arrive, he arrived on time, presenting himself very professionally. He conducted his service, whilst explaining the inner workings of some parts of the boiler to me. He was finished and ready to depart within 40 minutes. His big smile reassured me at every step that he was looking after my safety and that of my family. I am not prone to sitting down immediately to write a review, but I am so impressed with Andy, and Alpha, this morning that I am doing just that. Well done Alpha, and well done Andy! See you next year.

Ms BL Mccants Cheltenham, Gloucestershire
September 12th, 2018
Star Star Star Star Star

Excellent service. Appointment set up quickly and reminder day before. Vic, the engineer was friendly and helpful and carried out annual service efficiently. My boiler is seven years old with no problems but I have now gone on to annual maintenance contract. Very pleased with Alpha. Recommend.

Mr Edwin Gunn East Kilbride, S. Lanarkshire
September 8th, 2018
Star Star Star Star Star

A most efficient and tidy engineer. With a pleasant manner would utilised your Company again.

Thanking you.

Mr david johnstone prestwick, south ayrshire
September 5th, 2018
Star Star Star Star Star

I'm writing this review on behalf of my mother who had an Alpha e-tec installed 6 months ago. Unfortunately it was installed incorrectly so no complaint against the boiler manufacture. It had developed a fault that needed attention. I rang Alpha who sent an engineer (Nathan). He arrived on time & quickly corrected the fault so just wanted to say thankyou to him & Alpha for the excellent & speedy service.

Mr RICHARD BAINES Thornton Cleveleys, Lancashire
August 31st, 2018
Star Star Star Star Star

The engineer arrived promptly was very cortious and was very helpful answered any questions I had and did a great job

Mrs Hazel Kane Bishopbriggs , Lanarkshire
August 30th, 2018
Star Star Star Star Star

ANDY Arrived for AM annual service call. Was very polite and friendly and professional . Would highly recommend

josie hegazy DIBDEN, HAMPSHIRE
August 30th, 2018
Star Star Star Star Star

Alpha engineer provided an efficient and professional annual boiler service. He called twenty minutes before arrival and was polite and mannerly. Very happy that Alpha have taken their service back in house. Fantastic service, thank you.

Mrs Helen Thomas Fareham, Hampshire
August 29th, 2018
Star Star Star Star Star

Very prompt, courteous and efficient service

Phil Bird Bishops Waltham
August 29th, 2018
Star Star Star Star Star

I was visited this morning by Nathan for an annual service on our Alpha boiler. Nathan phoned me 5 minutes in advance of his visit which was helpful. The service was excellent and can't speak more highly of him. He was thorough, clean and efficient. Unlike previous servicing he spent a good amount of time making sure the boiler was properly cleaned and in good order. He filled out the service record in the back of the installation and service manual too. This has never previously been done. His customer skills and communication was excellent.

Mrs Julia Roberts London, London
August 28th, 2018
Star Star Star Star Star

Very fast, high quality and friendly service! :)

Mr John Bagshaw Rotherham, South Yorkshire
August 27th, 2018
Star Star Star Star Star

Had a fault with our boiler it was still under warranty First visit the engineer Nathan made contact 1 hour before arrival and found the problem unfortunately he did not have the part available in his van ,so it was 2 days later when we eventually got the repair completed again with a prompt and quick visit by Nathan I would have given 5 stars if the part was on the van on the first visit.

Mr Andy Thompson Poultonle Fylde, Lancashire
August 24th, 2018
Star Star Star Star Star

Just had our boiler serviced by Andy. As always, he is extreemly polite and friendly and goes the extra mile to ensure that everything is done properly and without comprimise. The boiler is running perfectly, I will be choosing Alpha boilers for any future installations.

Mr Justin Jeffrey Malmesbury, Wiltshire
August 23rd, 2018
Star Star Star Star Star

Great overall service from the joining and membership to the service by our local engineer. Happy customer.

Mr Steven Ware Portsmouth, Hampshire
August 23rd, 2018
Star Star Star Star Star

Engineer arrived and did a very thorough service on our boiler. Very pleased all round!

Mr Anthony England Bristol, Bristol
August 23rd, 2018
Star Star Star Star Star

The guy that serviced our boiler was lovely always polite, always here on time so friendly thank you LES your a star

Mrs Diane Bentley Rotherham , Southyourkshire
August 21st, 2018
Star Star Star Star Star

Had our first boiler service done today the engineer that came was very efficient and knowledgeable. He also was very helpful with giving us some tips on running the system more efficiently has we had not long moved to the property. Will not hesitate to use you again.

Mr Stephen Little Waterloovile , Hampshire
August 20th, 2018
Star Star Star Star Star

Les appeared for the annual service on time, as always, and proceeded with the service in his efficient and professional manner. He completed the job in good time, cleared up, and was gone with the minimum of fuss. As always he was friendly, approachable and was easy to start a conversation with. I can recommend Les without hesitation.

Phil Hallford Worksop, Notts
August 20th, 2018
Star Star Star Star Star

Vic's the man! Boiler service arranged within 3 days of contacting Alpha, excellent service and very informative advice once again. Thanks for a very reassuring experience.

Mr David McClenaghan Bearsden , East Dunbarton
August 20th, 2018
Star Star Star Star Star

Alpha engineer Andy worked a long day before he got to our boiler but he still showed up (just before 8pm). He was competent, helpful and cheerful Good service from Alpha.

Ms Karen Stageman Gloucester, United Kingdom
August 17th, 2018
Star Star Star Star Star

Had my boiler serviced today by Paul. Fantastic customer service and very professional job completed. Would highly recommend.

Mrs Julie Vaughan Amesbury, Wiltshire
August 17th, 2018
Star Star Star Star Star

After my local service engineer retired last year I joined the Alpha one year service plan and in August this year I had the service that was due as part of the plan. I received a letter of the date and received two texts before the service date. It was booked in for the afternoon and twenty minutes before Andy arrived he called to say he was on his way, Andy was very friendly and serviced the boiler in no time. I am very happy with the whole service I have received and will be renewing with Alpha when for the next year.

Mr Derek Morgan Stroud, Gloucestershire
August 16th, 2018
Star Star Star Star Star

Excellent service from Richard. He is extremely capable and helpful. I also like the fact that he has now been looking after the boiler for several years. I find a real benefit in the continuity

Ms bernadette knox Newcastle upon Tyne
August 15th, 2018
Star Star Star Star Star

Les was efficient, tidy and thorough. He was chatty with my husband while doing his job thanks

Mrs Leigh Walker Chesterfield , Derbyshire
August 15th, 2018
Star Star Star Star Star

Excellent service from engineer Vic to-day took time to explain the correct settings for the time clock to my wife also very neat and tidy worker

Mr Andrew Peacock Kilbirnie, Ayrshire
August 14th, 2018
Star Star Star Star Star

Great friendly service. The same engineer has attended to our boiler for a number of years. He phoned to give half hour warning of his arrival and knows exactly what he is doing.

Mr Andrew Mccaffer Lennoxtown , East Dunbartonsh
August 10th, 2018
Star Star Star Star Star

Really impressed with the Alpha service engineer he took the time to explain things about the boiler and was also very polite. I would have no problem recommending Alpha in the future.

Mr Andrew Watson DERBY, Derbyshire
August 6th, 2018
Star Star Star Star Star

Great service.Friendly staff when visiting your home to carry out repairs,maintenance etc.

Mary Kilpatrick Glasgow, Scotland
July 30th, 2018
Star Star Star Star Star

Excellent first class service from the same engineer for several years now. We insure our Boiler directly through Alpha Heating and get a very good service. Would highly recommend Alpha Heating.

Mrs Fiona McLintock Lanark, South Lanarkshire
July 30th, 2018
Star Star Star Star Star

First class service from Vic every time he comes to service our boiler nothing is a hassle to him and explains everything he is doing very neat and tidy worker

Mr William Wrighth Holytown, Motherwell
July 29th, 2018
Star Star Star Star Star

Alpha has been servicing the central heating boiler in my flat for 10 years. During that time I have been impressed by the professional approach taken by the servicing engineer. Phoning on the appointed date to give warning when he will call thus allowing the householder to plan his or her day accordingly.

The engineer (s) are quick, efficient and tidy. The will also answer questions from the householder about such matters as how to set thermostats during periods when the house is unoccupied and so on. In the last few years it has been the same engineer which means he is familiar with the particular boiler and this can only be a good thing in terms of maintaining the appliance.

I have every confidence in Alpha and their engineers the company on its systems, procedures and their engineers.

Gerard Muir Cambuslang, Glasgow
July 27th, 2018
Star Star Star Star Star

Nathan was enthusiastic, well organised, knowledgeable and a good communicator. Well done to alpha for recruiting him. Much better to be able to go direct to the manufacturer for servicing.

Mrs Elizabeth Walton Lytham St. Annes, Lancashir
July 27th, 2018
Star Star Star Star Star

Had an issue with my boiler failing to ignite. Alpha got back quickly and arranged an engineer for the following day. The engineer phone to say he'd be there at a certain time and was bang on when he said he'd be. He was friendly, quick, efficient and fixed the issue within minutes with zero mess. Even left us with a funny joke on the way out. Great to see such good customer service!

Mr Derek Dunnington Glasgow, Strathclyde
July 25th, 2018
Star Star Star Star Star

Andy my engineer was absolutely brilliant. Arrived at the time he said. When he arrived he explained everything he was going to do unlike other companies engineer's. Just got on with the job so very professional and thorough would recommend him and your company to anybody. A great asset to you. Thank you look forward to seeing you next year.

Kind Regards Ian Lindsay.

Mr Ian Lindsay Lechlade, Gloucestershire
July 25th, 2018
Star Star Star Star Star

The area Alpha Engineer arrived and identified and fixed the issue with our boiler extremely quickly. He also offered advice on the structure of our wall units surrounding the boiler and made some good suggestions as to how we could make that better. So he fixed the boiler, he made suggestions of improvements elsewhere, AND he managed to calm our mental puppy down too. Superb :)

Mr Alan Neary GLASGOW, Strathclyde
July 25th, 2018
Star Star Star Star Star

Nathan visited my home today to once again successfully carry out the annual service on my boiler. Nathan is a very pleasant, knowledgeable and helpful engineer who respected my home and ensured that my carpet remained clean. I must say, I have always found this to be the case with every Alpha engineer that has come to my home over the years and I am very happy to award five stars.

Mrs Diane Dodsworth Maidstone, Kent
July 24th, 2018
Star Star Star Star Star

Wanted to say how well your annual service policy is - always reliable - this year you sent Service Engineer Andy Styler and excellent young man.
thank you.

susan hammond ilminster, somerset
July 24th, 2018
Star Star Star Star Star

So far so Good, Six years down the road and not a hic-up. Serviced without fuss by Vince, the engineer every year, who phones in advance to remind us he's coming. Would recommend Alpha to any of my friends and hope the current level of boiler performance and service continues.

Mr Jim D Lanark, SouthLanarkshire
July 23rd, 2018
Star Star Star Star Star

I have met the same/repeat service engineers over the years, and this aids personal service. Excellent work as always and very happy. Thanks to engineers Vic and Linzie!

Mr Gary Tompsett Strathaven, South Lanarkshire
July 23rd, 2018
Star Star Star Star Star

Was advised by the engineer of time of his arrival and that was met.
The engineer, Nathan, was polite and helpful. A good service was provided.

Mr Alex Gauld Aberdeen
July 20th, 2018
Star Star Star Star Star

Engineer came out to repair boiler, rang 15mins before he arrived to confirm appointment. Polite and thorough he eventually fixed after 45 min. A big thank you to Nathan the engineer.

Mrs Juliepol Rowcliffe Blackpool
July 17th, 2018
Star Star Star Star Star

Absolutely brilliant service. Thankyou very much.

Mrs Diane Millar Melksham, Wiltshire
July 9th, 2018
Star Star Star Star Star

Just had our annual service this morning (6th July 2018) carried out by Les.

Service was very efficient and clean. He informed me at what time he would arrive and was punctual. He also gave me some good advice for when I clean our Magna Clean filtration unit.

We insure our Boiler directly through Alpha Heating and get a very good service. Would highly recommend Alpha Heating.

Mr PETER MOXON ROTHERHAM, SOUTH YORKSHIRE
July 6th, 2018
Star Star Star Star Star

Fantastic service as usual Les has been doing our serviceing for several years allways prompt, efficient and friendly many thanks

Mr Anthony Guirdham Worksop, Nottinghamshire
July 6th, 2018
Star Star Star Star Star

good boiler

Mr fausto ferraglioni london , uk
June 30th, 2018
Star Star Star Star Star

excellent service a alpha is usual from alpha service engineers and headquarters. top marks for exceptional service and friendliness of all the people at alpha and the engineers who do a tremendous job.

Mr william glover derby, Derbyshire
June 26th, 2018
Star Star Star Star Star

Excellent service from the, Alpha engineer. Punctual, friendly and efficient. Tidy worker no mess to clean.

Mr Dave Lemon Chippenham , Wiltshire
June 26th, 2018
Star Star Star Star Star

Carl came first call this morning to fix a couple of leaks & do the annual service, all done with cheerful efficiency. I was more than happy to give him a mug of tea.

Mrs Philip Thorpe Barrow upon Soar, Leicestershi
June 21st, 2018
Star Star Star Star Star

I have been on a service plan with Alpha since my boiler was installed in 2007. Fortunately I have not had any problem with the boiler. The condense pipe froze during the extreme weather in January this year. I assumed at the time that it was a problem with the boiler and an engineer came the next day and diagnosed the problem and gave me good advice. The engineers are always polite and helpful and I would strongly recommend the company to anyone.

Mrs Jean Shaw Nottingham, Nottinghamshire
June 21st, 2018
Star Star Star Star Star

Thanks to Nathan from Alpha Heating Innovation for fixing my combi boiler.
He took time and care on a full service, and I can now enjoy a lovely consistent temperature that suits me in the bath or shower.
Prior to this, my shower 🚿 experience consisted of extreme temperature change from arctic cold to desert heat 🌵

Yvonne Hammond Blackpool , Lancashire
June 18th, 2018
Star Star Star Star Star

Had this boiler installed 3 or 4 years ago and have had no problems at all with it. The BoilerCare Service Plan works well and the service engineers are efficient, polite and clean up when the job is finished. (Thanks for the service this week Nathan!).

Mike Murthwaite Thornton-Cleveleys, Lancashire
June 16th, 2018
Star Star Star Star Star

I have been a customer of Alpha since 2002 and have been very satisfied with the level customer service and support. Whenever i have had a problem with the boiler they have always acted promptly. Andy serviced my boiler this week and was very professional in his approach and did a very thorough review on all aspects of the heating system.

Mrs Carol Johnston Brighton, Sussex
June 16th, 2018
Star Star Star Star Star

Been using Alpha now for the past ten years and for a majority of that time we have had Les visit us to do the service.
He always rings in advance and is very accommodating when it comes to times of visit.
He is very polite always cleans up after.
Alpha as a company have never let us down when we needed a quick repair around a Christmas time they were there very quickly
I would recommend these to anyone

Chris Bowler Shheffield, South Yorkshire
June 15th, 2018
Star Star Star Star Star

First problem in six years faultless operation and an engineer arrived to replace the part within 24 hours.Really excellent service and warranty.

David Gibbons Mansfield , Notts
June 14th, 2018
Star Star Star Star Star

Rang Alpha at 8.30 this morning to report a total breakdown on the boiler. Les rang at 9.55 to say he would be with us in approx. 30 minutes.
He has just left and the boiler is working perfectly. Brilliant service as always.
Many thanks Les-greatly appreciated

Mr Bob Lee Mansfield, Notts
June 12th, 2018
Star Star Star Star Star

I have many Alpha combination boilers and have fitted nothing else in our portfolio of rental houses for the last 25 years. They are reliable and generally cause few problems. When something does break down the service from Alpha is good and an engineer is sent out quickly. My recent experience had the boiler fixed within half an hour by the very knowledgeable Alpha enginner Lee Taylor-Winder. He quickly identified the issue and had the necessary parts with him on his van. Very helpful to have a phone call half hour before he arrived and a very friendly and professional engineer.
Thanks.

Mr Adrian Tingle Bradford, West Yorkshire
June 12th, 2018
Star Star Star Star Star

After having a previous alpha boiler for 12 years with few problems saw no reason not to go with one again big mistake in less than 12 months had over 7 call outs from either my installer or alpha technicians still not working properly and no nearer getting sorted wouldn’t have another alpha boiler if they were giving them away for nothing wouldn’t let me post without a star rating so had to give 1 star

Mr Shaun Prendiville Bristol , Bristol
June 11th, 2018
Star Star Star Star Star

We had the engineer called Les, who has repaired our boiler and serviced it over the last few years. As always he arrived on time and did a good repair as usual. Nothing is too much trouble for him and explains any queries we have had at various times. He is a very competent engineer.

Mr Graham Astbury Rotherham , South Yorkshire
June 8th, 2018
Star Star Star Star Star

Boiler was installed around 10 years ago , no problems, serviced every year upto now by your engineer Les who is very efficient, friendly , leaves everything clean and tidy.
Couldn’t ask for a better service
Thank you

Mr Adrian Hardwick Sheffield , South Yorkshire
June 8th, 2018
Star Star Star Star Star

Les our heating engineer called to give us notice of his arrival, when he arrived he was polite, friendly and efficient. Have used this service for servicing and repairs to our boiler for many years and have always been more than happy with every aspect of the service.

Lucy Quirk Sheffield , South Yorkshire
June 7th, 2018
Star Star Star Star Star

Annual service carried out very efficiently by Andy, no mess, no fuss and very thorough. Had plenty of notice and reminders before the visit, and a phone call 30 minutes before his arrival.

Mrs Sue Jones Bicester, Oxfordshire
June 7th, 2018
Star Star Star Star Star

Had our yearly maintainable check on our boiler today by Les. As usual we got a courtesy call from him to say he was on his way. He always turns up on time and with a smile. He doesn't' mess about and gives he boiler a good check over. Great guy, great service. Couldn't ask for better.

Mrs Batty Doncaster, S.Yorks
June 4th, 2018
Star Star Star Star Star

Alpha do brilliant work anyway. But, Nathan from Alpha did super job today. He was pleasant to deal with. Fixed everything quickly and did additional checks. Also, managed to fix very small gas leak that was happening for a long time. Impressive service and I recommend Alpha and Nathan. 5 Stars definitely.

Mr K V Lytham St Annes, Lancashire
June 4th, 2018
Star Star Star Star Star

The engineer Andy came to service my boiler, he notified me to say he was on his way. He was polite, friendly and was very thorough with the service, with full knowledge in answering my questions. This is the reason I have been and will continue to be an Alpha customer.

Mrs JANET COX READING, BERKSHIRE
June 2nd, 2018
Star Star Star Star Star

Excellent service from Gary at head office and Les the site engineer to investigate, service and repair our central heating boiler.

Mr Michael Andrew Sheffield
June 1st, 2018
Star Star Star Star Star

Excellent engineer ..
Very polite & informative ..
Took a fair amount of time to get a engineer call out though .. over a week!!

Mrs Victoria Brownlee Westgate , Kent
May 25th, 2018
Star Star Star Star Star

Good service, engineer came to service boiler, found a fault and repaired it.

John Palin Cheltenham, Gloucestershire
May 24th, 2018
Star Star Star Star Star

Our service engineer (Nathan) was polite, efficient and tidy.

Mrs Maureen Burns Fleetwood, Lancs
May 23rd, 2018
Star Star Star Star Star

Rang Alpha helpline on Saturday as boiler not working, service by helpline was excellent. (on phone over 45 mins). Couldn't get boiler to work so they arranged an engineer to come out today. Again service great, called 30 mins before arriving, and fixed easily. Thank you.

Wendy Renfrew Binfield, Berkshire
May 22nd, 2018
Star Star Star Star Star

Had a visit from Lee Taylor Winder for our yearly Alpha boiler service..The service was very thorough ,Lee was very professional and the service was excellent
I would recommend this service to anyone..

Mrs Sue Hirst Oakenshaw Bradford, West Yorkshire
May 22nd, 2018
Star Star Star Star Star

Had a visit from Carl Alpha engineer for our yearly boiler service. This was efficiently done with Carl phoning ahead to let us know he was on his way. Carl is very polite, professional engineer. He explains what he has done very well, and nothing is to much trouble . Carl has been visiting for many years to repair and service our boiler.

Mr Bryan Cohen Nottingham
May 21st, 2018
Star Star Star Star Star

We had our boiler serviced again by Les. He has been servicing our boiler for so long, he is almost one of the family! It is great to keep having the same person who knows our boiler inside out. We also like your Maintenance Plan. Well done!

Mrs Jean Mayall Sheffield, S. Yorks
May 21st, 2018
Star Star Star Star Star

We have had a breakdown and service agreement for our Alpha boiler since installation and have found them extremely responsive and efficient. Nathan came to a fault a few weeks ago, sorted it straight away and was back again today to carry out the service. Thank you, I would highly recommend Alpha and their engineers.

Lynda Ross Burnley , Lancashire
May 21st, 2018
Star Star Star Star Star

We have had quite a bit of trouble with our boiler but we have had superb customer service and eventually the engineer, Andy, fixed the problem. We have another year of guarantee and when that is finished we will definitely buy into the scheme for service and repairs.

Mrs Sue Bathgate Cheltenham, Glos
May 17th, 2018
Star Star Star Star Star

Excellent service delivered by Carl.
Sorted out fault on boiler, and carried out annual service as well.
All sorted with quick and clean efficiency.

Mr Reg Chapman Mansfield , Nottinghamshire
May 17th, 2018
Star Star Star Star Star

Had a visit from Alpha for our yearly boiler service. This was efficiently done with the engineer phoning ahead to let us know he was his way. Carl is very polite, professional and experienced engineer. He talked us through a minor query we had . Carl has been visiting for many years to repair and service our boiler.

Mrs Jill duckmanton Hucknall, Nottingham
May 17th, 2018
Star Star Star Star Star

Yes,just had Carl round to do the yearly service. On time, pleasant and diligent.
Ticks all the right boxes as they say. Would always recommend an Alpha service plan.

william dempster Hucknall, Notts
May 17th, 2018
Star Star Star Star Star

Had a visit from your engineer Les and just wanted to let you know how nice it is to see such a sociable, hard working gentleman like he was. Rung to let me know he was on his way. Very satisfied with the service he provided. Well done

Mrs Pauline Wilson Sheffield, South yorkshire
May 17th, 2018
Star Star Star Star Star

I have had my boiler serviced for the last 9 years with Alpha and the service has always been excellent the engineer Les has been and serviced this boiler probably 7 of the last 9 years and I would have no hesitation in recommending Les and Alpha Heating to service my heating system it maybe not the cheapest but I know that I’m getting value for money thank you Les and Alpha Heating

Mr Steven Piddington Sheffield , South Yorkshir
May 16th, 2018
Star Star Star Star Star

Andy turned up today to service our Alpha boiler....Did the job without any bother....came in, set up and got started! Nice guy, talked through a little problem we had...Andy gave some advice and then finished the job! Nice, swift and easy!

Mrs Amanda Beeson Bracknell, Bekshire
May 16th, 2018
Star Star Star Star Star

Andy serviced the boiler today. Gave me a ring to say he was on his way and turned up on time. He was courteous, happy and did the job swiftly with no trouble. Very satisfied

Kelvin Francis READING, Berks
May 16th, 2018
Star Star Star Star Star

Just wanted to say how great Lee Taylor-Winder was today when he came out to sort out a fault on our boiler that had stumped other people. Sorted quickly and efficiently. Very helpful. Thanks Lee

J Williams Leeds
May 15th, 2018
Star Star Star Star Star

Th engineer came 3 weeks ago but had to order a part. I had to ring Customer Services twice to find out when my boiler was going to be fixed. It took 3 weeks in total. The engineer, Lee Taylor, said that it should not have taken 3 weeks for this part to be fitted! He was fine but could not explain why it had taken so long

Martin Jackson Brighouse, West Yorkshire
May 14th, 2018
Star Star Star Star Star

Yesterday we had a service and a repair on our Boiler it was the second visit lee taylor winder of Alpha made due to parts that had to be ordered. It goes without saying how polite and professional lee is and his experience is second to none. Thank you Alpha

Mrs A Holmes Leeds, West yorkshire
May 11th, 2018
Star Star Star Star Star

Brilliant boilers. Low cost, easy to install, easy to maintain.
Great warranties

Mr Jordan Williams Chorley, Lancashire
May 11th, 2018
Star Star Star Star Star

Just had anual boiler service (by Les). As always, efficiently done on arranged date with engineer phoning ahead to let us know he was on the way. Used Alpha for many years and always very satisfied. Occasionally they have had to come out and make a repair and also very satisfied with their response.

Mr Nigel Repper Sheffield, South Yorkshire
May 11th, 2018
Star Star Star Star Star

Had boiler serviced by Les who was prompt polite and did his usual first class job.Excellent service.

Mr trevor Clements sheffield, southyorkshire
May 8th, 2018
Star Star Star Star Star

My boiler has been serviced this morning by Les. He sent a text to say he would be coming, phoned to give a time of arrival, and he arrived as said. He was pleasant and efficient and gave my boiler an excellent clean bill of health.
Alpha boilers are very efficient and provide all the warmth and hot water required.
I cannot fault the service from the letter to say my boiler was due a service, to the telephone request for morning service, and Les arriving on time and completing the job with care and confidence and efficiency.
Thank you for a brilliant service of care and professionalism.

ANNE TURNER SHEFFIELD, Please Select...SOUTH YOR
May 8th, 2018
Star Star Star Star Star

We have been with Alpha for many years and have been extremely happy with the service we receive.The engineer Les who does our service every year and sees to any problems we may have is very professional and polite .He is a credit to Alpha .we would recommend your services to our friends and family

Mr John Dean Sheffield, South yorkshire
May 8th, 2018
Star Star Star Star Star

The engineer Lee Taylor Windle was excellent put our mind at rest and told us what was wrong with the plumbing highly recommend him and Alpha Heating

Mr Amarjeet Singh Leeds, Yorkshire
May 7th, 2018
Star Star Star Star Star

Fabulous service.. quick response

Mrs Ann Matheson Edinburgh , Scotland
May 6th, 2018
Star Star Star Star Star

Steve from Alpha called on Friday to fix a leak in the boiler. Very pleasant young man who rang early in the morning to say he would attend between 9 and 9.30 which was good as I was not hanging around all day as the lady from Alpha had given an all day slot of between 8 and 5 which was a bit too long on a Friday before a Bank Holiday. Steve was very efficient and fixed the leak only to find there was a second leak which needed a part and he will have to come back next week. Look forward to seeing him again to conclude tehe job.

Mrs Mary Donnelly New Mills, Derbyshire
May 5th, 2018
Star Star Star Star Star

Andy was amazing. First class. Called me in the morning, was at my house bang on the time he promised. Worked like a trooper and finished within 30 minutes. I really couldn't recommend Alpha more highly.

Mr Tom Skinner Stroud, Gloucestershire
May 4th, 2018
Star Star Star Star Star

I had myboiler serviced last Tuesday. Andy was quick and very polite. Great service!!

Ms Mariel Araujo Reading, Berkshire
May 3rd, 2018
Star Star Star Star Star

Fantastic engineer new his stuff arrived on time was very polite thank you lee Taylor winder and Alpha

Mrs Peter Scott Leeds, West Yorkshire
May 3rd, 2018
Star Star Star Star Star

An engineer from Alpha came today to give our boiler its annual service under our contract with Alpha and we were greatly impressed by his professionalism and obvious skill. He reported to us on the state of the boiler which was excellent and we feel ready for another year of faultless service from it

Mr Frank Stanger Bampton, Oxfordshire
May 3rd, 2018
Star Star Star Star Star

rang up 20 minuets before he came smart efficient polite serviced the boiler in no time informed me it was in great nick sorted paper work and left. Will be staying on the service plan as its easy to use and cost efficient thanks

Mr david redfern burnley, Lancashire
May 3rd, 2018
Star Star Star Star Star

We had our heating system serviced today by Andy - he did a brilliant and very thorough job and was extremely helpful with our questions and queries. We would not hesitate to recommend Alpha Heating Innovation

Bryan Baker Norton St Philip, Bath, Somerset
May 2nd, 2018
Star Star Star Star Star

Andy did his job properly. He was very professional - excellent service

Mrs Jean Milne Bath, Somerset
May 2nd, 2018
Star Star Star Star Star

Been with Alpha service for a number of years. We've always had a good response to queries - but the engineer Les is exceptionally brilliant. Nothing is too much trouble and he explained all the details clearly for us. We always get a courtesy call to say he's on the way with a time slot. We've never been let down and we have full confidence in the Alpha team for the future. Well done lads!!

Mrs Diane Greenwood Burnley Howden, East Riding
May 1st, 2018
Star Star Star Star Star

First time booking a service and no trouble at all. Given 20 minute courtesy call to say on their way by the engineers and service done with no fuss. Definitely use again 👍

Mr Chic Thomson Paisley , Renfrewshire
May 1st, 2018
Star Star Star Star Star

Andy, the alpha engineer was on time, polite and let me know what he had found and how he rectified it. I got a 30 minute heads up before he arrived and it was very convenient.

Mrs Liz Gupta Reading , Berkshire
May 1st, 2018
Star Star Star Star Star

Had my boiler serviced today 01-05-18. Excellent service done by a very proficient engineer. Would recommend Alpha service plan to anyone, great to have confidence in high quality trades people.
Thank you to the engineer Lee Taylor-Winder and thanks to Alpha Heating, five stars all the way.

Mr christopher hunter Keighley, West Yorkshire
May 1st, 2018
Star Star Star Star Star

Firstly booking our service/repair was painless - the Alpha team were amazingly helpful, this was only slightly eclipsed by Andy the engineer who was courteous, efficient and friendly. He also got our heating back on so he's a bit of a hero too!

Thanks Alpha, really impressed!

Mr Andy Wade Shepton Mallet, Somerset
May 1st, 2018
Star Star Star Star Star

Came within 4 days with all the parts, fitted within an hour and one off charge with no extras, what more can you ask for! Thanks Nathan Aspin for your kind help.

Katy Wood Carlisle, Cumbria
May 1st, 2018
Star Star Star Star Star

Excellent service provided by Alpha and their engineer Nathan Aspin as part of our warranty. Great communication when booking an appointment and a friendly, efficient service provided by Nathan. Thank you.

Mrs Joanne Fowell Darwen, Lancashire
April 27th, 2018
Star Star Star Star Star

Great service - leaky boiler fixed promptly by Alpha's friendly engineer. No fuss, no hassle!

Mrs Lisa McCabe Glasgow
March 18th, 2018
Star Star Star Star Star

I had a CD50 Boiler fitted.
It was never reliable. It dumped water, leaked and broke down repeatedly.
Was services regularly, and had many seals, washers, heat exchangers etc replaced. Had an expansion vessel fitted. Nothing worked.
Boiler still "working" but regularly stops working and needs resetting, re-pressurising.
Will replace it before next winter. NOT with an Alpha.

Marcus Dyson Dewsbury, United Kingdom
March 5th, 2018
Star Star Star Star Star

Excellent service. Would highly recommend. Thanks for keeping us warm!

Mrs Lynne Ferguson Nottingham
March 2nd, 2018
Star Star Star Star Star

Very impressed. Worst weather (snow) all year but the alpha engineers made it to our house. They even had to walk up the hill to get to us and left their van at the bottom of the road. No fuss just got on with job in hand, gave explanation to us and left us with a hot house again. Thank you for your efficient service Alpha. Stuart and Debbie Murray. Very impressed with your service.

Mr Stuart Murray Erskine, Renfrewshire
February 28th, 2018
Star Star Star Star Star

Boiler breakdown yesterday. One phone call and engineers arrived today. Parts in stock and heating and hot water restored. Superb service and friendly, polite engineers. Thanks Alex.

Mr Simon Minnican Boston, Lincolnshire
February 21st, 2018
Star Star Star Star Star

Being an Alpha boiler owner and an Installer for over 15 years now I cannot recommend these products highly enough - I listen in to many many conversations about other supposed " Better manufacturers " installers complaining about aftersales and installer back up departments all I can say in my long experience is if you have searched for your new boiler stop now! you cannot and will not go wrong with this company or the products it supplies.

Mr Gary Freeman Maldon, Essex
February 19th, 2018
Star Star Star Star Star

First boiler service and went as smoothly as I could have expected. The engineer called 20 mins before arriving to let me know he was on the way.

Only thing I would possibly change is if a rough time could be given the day before but it is a minor tweak.

Mr David Taylor Paisley, Renfrewshire
February 16th, 2018
Star Star Star Star Star

Alpha had to cancel appointment on Tuesday due to broken van. They phoned nice and early so I was not hanging about waiting for them. Rescheduled to Thursday and got a nice phone call on Thursday morning letting me know that they were 30 minutes away. Serviced the boiler and no problems.

Mr Peter Dolan Gourock
February 15th, 2018
Star Star Star Star Star

What a service from Alpha again. Vic and Lindsay were at the door within 3 hours of us phoning and had our problem fixed in 10 minutes. And great comms from Paige too. Thanks again guys!

Andrew Woodburn Glasgow
February 7th, 2018
Star Star Star Star Star

Lee very good rep and helpful

Mr Christian Hart Enfield , Enfield
January 31st, 2018
Star Star Star Star Star

After 17 years of service from our Alpha CB series combi boiler we decided it was time for an upgrade. The existing Alpha CB boiler was still working, but we wanted to upgrade to an condensing boiler for long term peace of mind and better efficiency. We had an Alpha Intec2 35CE fitted, plus a wall mounting frame and filter, and added an Alpha remote time controller. The installation was done in a day and we have been very happy with the boiler so far. Time will tell how much our bills come down by, but so far we have had no problems and we now have a new boiler and 9 year warranty.

Mr Colin Kidner Billericay, Essex
January 25th, 2018
Star Star Star Star Star

What service today from Vic, who came down on time despite the severe weather warnings we've been getting in south west Scotland this week to sort a boiler on the blink. Pleasant , efficient and left here to head back to Glasgow, assuring us our guarantee covered everything. Very impressed and confident we're sorted at a time of year when warmth comes first !
Thankyou Vic !

Anne Chaudhry Kirkcudbright, Dumfries and Gallow
January 19th, 2018
Star Star Star Star Star

Best Boiler for money

Mr Zia ul Haq London, London
January 13th, 2018
Star Star Star Star Star

Paul was really good explained clearly knew what he was doing straight away. No time wasted. Really appreciate for quick response. Good job done

Tamil Chelvi Krishnan Scawby, U.K.
January 12th, 2018
Star Star Star Star Star

We had our boiler's annual service carried out today by Vic, the Apha Engineer.
He arrived as arranged and carried out the service in a quick, polite and friendly manner.
Very happy customer. Thank you.

Mr Bill McDowell Milngavie, East Dumbartonshire
January 11th, 2018
Star Star Star Star Star

Brilliant service from Paige, who set up my DD and care plan and had the engineer, Vic out to repair my faulty boiler within 2 days, (After several attempts by my previous contractor ended in failure.) I would have no hesitation in recommending Alpha and their superb engineer. Vic you're a genius mate!

Andrew Woodburn Glasgow, Lanarkshire
December 22nd, 2017
Star Star Star Star Star

I don't know if I can praise this company highly enough but here goes. The lines of communication are first class. (Thank you Paige for keeping us up to date.) Engineer, Vic, went out of his way to ensure we had our heating and hot water up and running for Xmas after a multitude of problems caused by incompetence with another company's engineers. Polite, professional and rapid service from Alpha. I recommend them and their care plan very highly indeed.

Andrew Woodburn Glasgow, Lanarkshire
December 21st, 2017
Star Star Star Star Star

My boiler broke down on Thursday 14 December so we were left with no heating or hot water. Contacted Alpha and was persuaded it would be a good Idea to sign up to their boiler care plan which I did.
I was informed by their call taker that the boiler would be repaired within 2 working days, so Friday or the following Monday. I was then informed that I would receive a phone call from a local engineer within 24 hours to arrange a visit. This call should therefore have been made by 4.50pm on 15 December.
No call was received by that time so I called Alpha again who stated they would leave another message for the engineer to call me. I waited a further 30 minutes and still no call, so I contacted Alpha again. This time they gave me the phone number of the engineer and advised me to call him myself having just told me there was nothing more they could do.
I called the engineer and left two messages on his voicemail but by 12.30pm on Monday 18 December I had still not received a call. Fortunately I have been able to get my boiler repaired by other means. Left in the hands of Alpha I would still be without heating and hot water in what has been a particularly cold December.
I have now cancelled the plan and would never use this company again for either repairs or replacement of my boiler.

Mr Michael Drew Ipswich, Suffolk
December 18th, 2017
Star Star Star Star Star

Would like to thank Alpha the Evoke / E-TEC range of boilers have moved my company on 60% over the last 4 months. I look like now taking on another fitter. Will now be able to grow the business at last.

Mr Darren Layden Worksop
December 11th, 2017
Star Star Star Star Star

Paul (from Ask Paul Ltd.) came at Alpha's request to fix my boiler issues. We were pretty desperate with no heating & very limited hot water --- and that with the coldest week-end of the year forecast. Paul worked tirelessly to sort out the boiler. He was cheerfull, informative & very determined. Alpha customer services also played their part, especially Sam -- thanks to him.
Anyway, now the following day We have a fully functioning system -- Thanks Paul & Alpha.
I would have no hesitation in recommending Paul & Alpha.

Mr Stan Lubner Barnetby, N. Lincs
December 9th, 2017
Star Star Star Star Star

Vic, the Apha Engineer, has just completed the boiler's annual service. As usual, he phoned in advance to let me know he was coming. He is always personable, highly professional and a great ambassador for the company. Well done! I can thoroughly recommend both him and the Alpha product.

Mr James Orr Auchenheath, South Lanarkshire
December 8th, 2017
Star Star Star Star Star

I had been left with no hot water or heating by another company, on contacting Rob at Alpha boilers my faith in human nature had been restored. Both he and Vic the local engineer got me up and running they were very professional and sympathetic to my situation and I wouldn't hesitate in recommending this company.

Mairi MacKinnon Inverclyde
December 4th, 2017
Star Star Star Star Star

Very pleased with the service the engineer was polite and arrived within the stated time.

Mrs Adrienne Ollerenshaw Sheffield, South yorks
December 2nd, 2017
Star Star Star Star Star

Really good quick and considerate service. My first booking for this year's boiler service had to be cancelled but the Company's receptionist found me a suitable appointment for the engineer to visit. He advised me when he was on his way and arrived on time. Always good!!

Mrs lois holmes glasgow, Select...stirlingshire
November 30th, 2017
Star Star Star Star Star

My boiler started leaking under warranty and water leaked damaged the roof paint etc. I immediately contacted to Alpha team but the team wasted 24 hours in chilly cold month of November to find out whether this boiler is registered or not. Anyways, next day an engineer attended the boiler and found some leaked valves and heat exchanger. He promised to come back with required parts ASAP. It was freezing cold in Aberdeen and despite several calls to Alpha, the engineer came after 10 days. On 10th day, he told that Alpha has sent the wrong parts and now you have to wait again, which means that I have to wait 10 more days if right parts are available. I called another boiler company and requested to attend the problem. The private company came and fixed the problem on the same day. I paid for everything from my pocket. Shockingly crap and rubbish service offered by Alpha despite the equipment was under warranty. I will never recommend to anyone. Although, I have given 1 star because there was no option to give zero star rating.

Mr Anjum Toor Aberdeen, Aberdeen
November 29th, 2017
Star Star Star Star Star

All alpha products I have dealt with are of excellent design and quality, outstanding value for money too, cheers

Mr Duncan Crossley High peak , Derbyshire
November 21st, 2017
Star Star Star Star Star

Engineer Carl was polite, efficient and hopefully resolved an on going problem....

Thank you

Mrs Jane Boyce Ripley , Derbyshire
November 17th, 2017
Star Star Star Star Star

I have found all my dealings with Alpha excellent. The engineer is always polite, cleans up after himself & arrives as promised. I would absolutely recommend this company

Mrs Kathleen Daly Helensburgh , Dunbartonshire
November 16th, 2017
Star Star Star Star Star

Excellent. The engineer, Ben Wright was punctual, formal and very efficient. He knew exactly what he was doing, diagnosed the fault with the boiler straight away and did not waste any time getting the job done. The work place was kept very tidy through out, it was like no one was even there once he had finished. He was very patient while I was firing questions at him and giving me full knowledgable answers. I wasn't too sure how the thermostat worked, so after fixing the boiler, he explained to me how to use and programme the thermostat properly. Very very happy customer. I will be strongly recommending Alpha Heating to anyway solely on the service. It's rare to find a good engineer at this level.

Mr Luke Hudson Broadstairs, Kent
November 11th, 2017
Star Star Star Star Star

Excellent product

Mr Gary White Manchester, Lancashire
October 24th, 2017
Star Star Star Star Star

Leaking Alpha Boiler. Local plumber concludes it is too old and best to buy a new boiler. I wanted a second opinion from an expert so contacted Alpha. They immediately told me the make of my boiler and when it was installed from their computer records. I entered into a 12 month care plan and today, Ben, a trained Alpha technician arrived and repaired the fault and reassured me the boiler has a few more years of service to offer. He pointed out the new range of combination boilers are more efficient and come with a 5 year warranty. I was very impressed with the professionalism of Ben's approach to the job and his fair assessment of my existing boiler. I plan to replace the existing boiler in about two years time. In the meantime I will have no hesitation in renewing the 12 month care plan which provides peace of mind.

Anthony Dance CANTERBURY, KENT
October 23rd, 2017
Star Star Star Star Star

Our Alpha CD50 boiler is now 10 years old and it developed a dripping from the relief pipe. Les, the Engineer called 30 minutes before arriving. He replaced some parts and now the boiler is working as normal. Les explained what the problem was and once finished, left everything clean and tidy as it was when he arrived. Thanks for excellent professional service and response.

Mr Keith Lane CHESTERFIELD, Derbyshire
October 23rd, 2017
Star Star Star Star Star

My combi boiler is proving very efficient, and very simple to set. Have also had excellent service from Alpha. When arranging the annual service I found that the developer of my property had not registered the boiler for warranty. Completing this over the phone and arranging the service appointment was done with ease and courtesy. On the service date the engineer duly phoned 30 minutes before arriving, which was within the appointment window. During the servicing he explained the various reading taken from the boiler and flue, before clearing up and leaving things clean and tidy. Thoroughly professional service.

Mr John Middle Aston on Trent, Derbyshire
October 23rd, 2017
Star Star Star Star Star

Engineer phoned and arrived within ten minutes. Carried out routine service and repaired fault without fuss. Would recommend Alpha without hesitation both for the product and service

Mr Robert Frielglasg Rutherglen, Lanarkshire
October 19th, 2017
Star Star Star Star Star

I called on Wednesday morning to have some one come out. Thursday afternoon they come out to look at the problem in all fairness the engineer pinpointed problem straightaway. Telling me they have to order in a heat exchanger as they don’t keep them is stock. But you can use your heating. Ummmm no I can’t the unit that controls it was full of water and you don’t keep them in stock either.
Im told we can’t do it till next week...
so no hot water, no heating. As No one works over the weekend they don’t tell you that when your giving your bank details.
Not impressed... your customers should have a 24 hr service. You should have a dedicated weekend team and I’m going to pay £24 per month for this Quality service well I’m just thrilled about that.

Mr Alan Black Stevenage , Hertfordshire
October 19th, 2017
Star Star Star Star Star

Had my boiler service today by a excellent engineer no mess on time answered some thinks I wanted to no about new alpha combis thanks Hollie

Mrs Hollie Horsley Ilkeston, Derbyshire
October 18th, 2017
Star Star Star Star Star

Excellent service. Engineer phoned 30 minutes before arrival. Serviced boiler. He also explained to me how to use my remote control device that I had not been able to use as I did not understand how to work it. He explained it all to me, which was very helpful as I have not been able to use it since boiler was installed 4 years ago. Excellent service all round would highly recommend your company.

linda white Crosshouse, East Ayrshire
October 17th, 2017
Star Star Star Star Star

excellent service from a polite ,helpful engineer. telephoned to confirm arrival time. very pleased with all aspects from start to finish

Mrs susan taylor annan, dumfriesshire
October 17th, 2017
Star Star Star Star Star

Very please with the services I receive, always very friendly always there to help recommend to anyone

Mr Adrain Crofts Derby, England
October 16th, 2017
Star Star Star Star Star

Great boiler from an installers point of view

Mr John Whitelaw Aberdeen
October 16th, 2017
Star Star Star Star Star

I recently had my annual service carried out under my boiler care plan and was very impressed with the service as well as the repair that was carried out when I started the care plan.

Mr james jessop melton mowbray, leics
October 14th, 2017
Star Star Star Star Star

As boiler was Alpha decided to try their service. Within five minutes on the phone had DD set up and visit organised. Half an hour before engineer arrived he called to say he was on his way. The fitters (different company) switched our heating on and left.
Alpha engineer explained how to operate system and the best way to use it. He was very helpful and friendly. If I could give more than five stars I would. Excellent service, nothing to worry about now.
Thank you Alpha

Mrs S McAuslan Glasgow, North Lanarkshire
October 13th, 2017
Star Star Star Star Star

I was very impressed with my appointment as have not had any dealings with Alpha before. I got a call out appointment for the next day given a time too. On. the day the engineering called me with exact time he would at my home. He was on time very friendly & most helpful I would not hesitate to use your company again. A big thank you to Vic problem solved 5 star rating. Well Done.

Mrs Patricia Morris Coatbridge, North Lanarkshi
October 12th, 2017
Star Star Star Star Star

A well built boiler , very reliable & an after sales service to match, would highly recommend.

Billy Poole Polegate , East Sussex
October 11th, 2017
Star Star Star Star Star

I love Alpha boiler
The prices of the boilers with the new technology and warranties are best.
They are best boiler as I installed more than 100 and still never arrange even one engineer for call out
Alpha is best

Mr Ahmad Nawaz Croydon, Surrey
October 11th, 2017
Star Star Star Star Star

After service excellent

Mr Peter Connelly Huddersf, West yorks
October 10th, 2017
Star Star Star Star Star

Excellent service once again,very pleasant engineer.Answered all the question I asked and was on time. Thanks Alpha ,keep up the good work.

John OíLeary Mansfield, Nottinghamshire
October 9th, 2017
Star Star Star Star Star

After installation of new boiler in 2014 we have never had any problem whatsoever, unfortunately on Saturday boiler failed and unable to contact anyone till Monday morning, this however was a pleasant experience as after contacting alpha at 0805 hrs the customer service was superb and engineer arrived within an hour and a half , polite efficient and courteous manner from all involved with Alpha and overall excellent five star service provided. Thank you so much.

Mr Alastair Nicol Ayr
October 9th, 2017
Star Star Star Star Star

Have had an Alpha boiler for many years previously serviced by a local contractor. With the new boiler this was the first time with Alpha's own engineer. He arrived on the day arranged and carried out the service in a quick and pleasant manner and without any hassle. Very pleased with the service (so far)

Mr ALEX MCNAB NEWMILNS, AYRSHIRE
October 6th, 2017
Star Star Star Star Star

Alpha Heating Innovation have serviced my Alpha CD32C boiler for approximately 12 years. The quality and excellence of service has resulted in our complete satisfaction. I would also like to thank your engineer Carl for keeping us warm with water and heating.

Mr John Taylor Bingham, Nottinghamshire
October 6th, 2017
Star Star Star Star Star

We believe it's important for our boiler to work safely and efficiently at all times, so we have our Alpha boiler serviced every year. It's so easy!!!! We receive a letter in September from Alpha Heating Innovation reminding us that our boiler is due for a service and an appointment is given there and then. Sometimes the appointment doesn't fit in with our plans so we simply ring the number on the letter and rearrange straight away. No hassle, no fuss. The engineer gives us a quick ring to tell us how long he's going to be. He arrives on time, is always very friendly and able to answer any questions we may have. He cleans the boiler thoroughly and makes any adjustments necessary quickly and efficiently. We are happy to recommend your services to our family and friends with confidence. Thank you.

Mrs Shirley Bell DERBY, Derbyshire
October 5th, 2017
Star Star Star Star Star

Great products , excellent after service when required

Mr Barrie Cooper Newark on Trent , Nottinghams
October 5th, 2017
Star Star Star Star Star

Excellent service. Fault diagnosed quickly and replacement part fitted immediately.

Barbara Griffin Stevenston, Ayrshire
October 3rd, 2017
Star Star Star Star Star

bunch of complely moronic DONGS

Mr john tuck swansea
October 1st, 2017
Star Star Star Star Star

Always fast and efficient service. Prompt arrival as per phone call estimate 15 mins before.

Mr Hamish Alexander Johnstone, Renfrewshire
September 28th, 2017
Star Star Star Star Star

First class, friendly service as always! I really didn't expect the engineer to get here today as I'd been told he had to get to Arran in the morning and then another customer before getting to us. In spite of that, he turned up early within the promised time window and carried out the annual service quickly and efficiently. Well worth it.

Mr Tim K Kirkmichael, Ayrshire
September 27th, 2017
Star Star Star Star Star

Fantastic service, engineer was polite and friendly. Serviced my boiler and tidied up when he was finished. Keep up the great work Alpha! :)

Thomas Steen Johnstone, Renfrewshire
September 21st, 2017
Star Star Star Star Star

Great service. Engineer called at appointed time. Cleaned boiler and surround carried out service. Pleasant to deal with. Would certainly recommend Alpha and staff.

Allan Thomson Inchinnan, Renfrewshire
September 15th, 2017
Star Star Star Star Star

Yet again a great service from Les, our friendly, efficient, knowledgeable and all round great service engineer; he looks at the boiler, diagnoses, explains in clear English, and does the job. And with a smile. Thanks as always.

Mrs Rachel Swann Clowne, CHESTERFIELD, Derbyshir
September 13th, 2017
Star Star Star Star Star

The technicians arrived within 15 minutes of their phone call. The fault was diagnosed immediately, the new electrical part was fitted, and the repair was completed within less than twenty minutes. The system was checked and reset.
We are pensioners over 70, and are very grateful for the return of our boiler to full working order.

James Black Kilmarnock, Ayrshire
September 5th, 2017
Star Star Star Star Star

Ist boiler service since installation, engineer friendly, efficent and informative when I asked a question re: boiler, mind put at ease and thankfully no issues with boiler, great customer service...would highly recommend.

Miss Gillian S Kilwinning, Ayrshire
September 5th, 2017
Star Star Star Star Star

Quick and efficient at sorting out boiler issue. Engineer was punctual, was so happy with them I booked them to come back to do the service.

Linda G Glasgow, Lanarkshire
September 4th, 2017
Star Star Star Star Star

Excellent service - would highly recommend!

Miss Siobhan Inglis JOHNSTONE, RENFREWSHIRE
September 4th, 2017
Star Star Star Star Star

Boiler sorted out no bother once again by Vic. He always explains everything in easy to understand detail, leaving you feeling assured that you're in safe hands with a reliable service.

Mr David McClenaghan Bearsden, East Dunbartonshi
September 1st, 2017
Star Star Star Star Star

At JMP Heating Ltd we have been Specializing in service/Repair/installation of Alpha boilers for over 30 yrs .Alpha is the best choice for any Install Our Alpha customers always choose Alpha when replacing there old Alpha boiler, which says a lot about alpha boilers
Alpha customers have always given 100% positive feedback on our JMP Heating Checkatrade profile which means a lot to our reputation. Alpha has always been there when needed with there 100% back up service & long warranties for the householder.
Alpha have boilers & controls to suit all types off installations & come with quality components. Alpha has always been a true leader in the industry giving the customer & the gas safe installer the best they can get. Alpha gets a 5***** star rating

Mr John Pettit. JMP Heating Ltd BRIGHTON, East S
August 28th, 2017
Star Star Star Star Star

Boiler serviced for another year and peace of mind everything is in working order
I change my service date at last notice and with no hassle Alpha
customer service accommodated on a new date at my request
Engineer as always on time, quick and efficient
Great service never any issues requesting further help
Thank you

Mrs Andrea Rintoul East Kilbride, Lanarkshire
August 27th, 2017
Star Star Star Star Star

Forgot to put my 5 star rating!

Mr Serge Paul Kilmacolm, Inverclyde
August 25th, 2017
Star Star Star Star Star

Excellent, efficient and tidy annual inspection and review. Good advice given - very satisfactory. Thankyou

Serge Paul Kilmacolm, Inverclyde
August 25th, 2017
Star Star Star Star Star

A service reminder by post

Lovely phone call 1 hour before

Pleasant happy chappy turned up

Happy to give you 5*

Alpha your just the best.

Susan Ann Bennett Mansfield, Nottinghamshire
August 24th, 2017
Star Star Star Star Star

Thank you once again for the excellent service received from yourselves and the engineer. Cannot fault it. So efficient, just like the boilers!

Pam Drayton Sleaford, Lincolnshire
August 24th, 2017
Star Star Star Star Star

Brilliant engineer- second annual visit. Really lovely guy- courteous, punctual, organised, efficient and helpful. Visit timing as per call to office and call from engineer an hour before and on arrival. I'm impressed!

Thank you Alpha.

Bridget Evans Deal, Kent
July 10th, 2017
Star Star Star Star Star

Pound for pound best value boilers out there. With well over 100 fitted, I would recommend Alpha to all my customers. Alpha are our 1st choice boiler. Great warranty options,great back up service to boot. When fitted correct & set up properly, the boilers will give you years of trouble free service.

Christopher Muir Bonnyrigg, Midlothian
July 7th, 2017
Star Star Star Star Star

Great boilers. Have been fitting these for 16 years now both as an apprentice and on my own as self employed. Great value and from my experience a very reliable product. I'm still servicing some alpha boilers that are nearly 20 years old and still going strong. The new products both look good and function bee efficiently with a whole host of controls to suit all installations and customers.

Andrew Toombs Grimsby, Lincolnshire
July 5th, 2017
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