Customer support
Whether you need help choosing the right heating appliance, or you experience difficulty during or after installation, we are here to assist.
You can rely on our Customer Service team to provide you with expert advice. Whether it's a simple query or a more complicated problem, help is only a phone call away.
In the unlikely event that you experience a problem with one of our products that cannot be resolved over the phone or by using our website, we'll send out one of our nationwide service engineers. They are equipped with the latest communication technology to keep response times to a minimum.
Looking for a new or replacement boiler? Our guide will help you understand the best option for you.
What you need to know about looking after your boiler as well as guidance on gas safety in your home.
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As a BoilerCare customer you can rest assured that your boiler is in the safe hands of one of our specialist Alpha engineers.
We have taken the questions we're asked most commonly and answered them here for quick and easy reference.
Take a look at our control panel troubleshooter.